Business Details
19 Years
experience
Emergency
services
Your Trusted IT Partner in Brisbane
Established in 2007, Essential Tech delivers tailored IT solutions designed to simplify technology for Australian businesses. Our leadership team combines over 25 years of industry experience to provide proactive support, ensuring seamless operations and business continuity. We specialise in managed IT services, cybersecurity, cloud solutions, and Microsoft consulting, prioritising 100% uptime and client satisfaction. Our approach focuses on understanding each client's unique needs to implement innovative, cost-effective technology strategies.With local Australian support desks and 24/7 assistance, we ensure businesses remain productive and secure. Our commitment extends beyond technical excellence to community engagement, including fundraising initiatives for domestic violence support. As an authorised Microsoft partner, we offer expert guidance on modern workplace solutions and digital transformation.
Services
Managed IT
Cybersecurity
Managed Cloud
IT Consulting
Microsoft 365
Details
- Year established: 2007
Highlights and features
- We guarantee 100% uptime for critical business operations
- Our 24/7 Australian help desk provides immediate technical support
- Tailored IT solutions for specific industry requirements
- Transparent infrastructure health reporting and proactive monitoring
- Microsoft-certified experts managing modern workplace technologies
Associations and certifications
- Microsoft Partner
What people say
Friendly and approachable
Prompt, efficient and friendly
Quick & easy
Fantastic team
Nothing is ever too hard
Services
Managed IT Services
Our comprehensive managed IT services ensure business continuity through proactive monitoring, infrastructure management, and end-user support. We provide 24/7 technical assistance, network maintenance, and security solutions tailored to your business needs. Our experienced technicians deliver both onsite and remote support to maintain optimal system performance across Brisbane and Australia-wide.
Cybersecurity Solutions
We implement advanced cybersecurity measures including threat detection, data protection, and compliance management. Our services cover cloud security, backup and disaster recovery, and endpoint protection to safeguard sensitive business information. Regular security audits and incident response protocols ensure continuous protection against evolving cyber threats for Australian organisations.
Managed Cloud Services
Our cloud engineering team designs and manages scalable cloud architectures using IaaS, PaaS, and SaaS solutions. We offer cloud migration, hybrid cloud implementations, and ongoing management of Microsoft Azure environments. These services ensure businesses maintain secure, flexible IT infrastructure with guaranteed uptime and performance optimisation.
Microsoft Consulting
As an authorised Microsoft partner, we provide expert guidance on Microsoft 365 implementations, Teams integration, and cloud-based productivity tools. Our consultants deliver tailored modern workplace solutions, including SharePoint management, Power Platform automation, and secure collaboration frameworks to enhance business efficiency across Australia.
Business Internet Services
We supply high-speed business internet solutions including NBN, fibre, and enterprise Ethernet connections with 99.99% uptime reliability. Our connectivity services feature advanced security protocols, scalable bandwidth options, and dedicated support for businesses requiring uninterrupted online operations across multiple Australian locations.
People
Michael Coward
Director
Michael leads Essential Tech's strategic direction with extensive IT industry experience, focusing on delivering innovative technology solutions that drive business growth and operational efficiency.
Simon Edmed
Director
Simon oversees technical operations and service delivery, ensuring clients receive cutting-edge IT solutions supported by a team of certified professionals committed to excellence.
Brendan Felstead
Director
Brendan specialises in cybersecurity and infrastructure management, bringing deep technical expertise to develop robust protection frameworks for Essential Tech's diverse client base.
Questions
What IT services do you offer for law firms?
We provide tailored IT support for legal practices including advanced cybersecurity for sensitive documents, practice management software integration, and 24/7 infrastructure monitoring to ensure compliance and operational continuity.
Do you support businesses outside Brisbane?
Yes, we deliver IT services Australia-wide with local support teams in Brisbane, Melbourne, and Sydney, plus remote assistance capabilities for regional and remote locations.
How do you handle emergency IT issues?
Our 24/7 support team responds to critical issues within minutes, providing immediate troubleshooting and resolution with guaranteed 100% uptime for essential business operations.
What Microsoft solutions do you specialise in?
We offer Microsoft 365 implementations, Teams integration, SharePoint management, and Power Platform automation as an authorised Microsoft partner with certified technical experts.
Can you help with cloud migration?
Yes, our cloud engineers specialise in secure cloud migration, hybrid cloud implementations, and ongoing management of Azure environments tailored to your business requirements.
What cybersecurity measures do you provide?
We implement comprehensive security solutions including threat detection, data protection, backup and disaster recovery, endpoint management, and regular security audits for compliance.
Videos
Reviews (7)
Lenny Stevens
Dec 16, 2021
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We wanted to switch to Office 365 for a while and they were the company that popped up most frequently. We got their unparalleled Office 365 support along with valuable input and excellent services. Their recommendation to resort to cloud-storage only has proved to be key during this pandemic where mostly everyone is working remotely.
Michael Brooks
Nov 04, 2021
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The team at Essential Tech is incredibly friendly and knowledgeable. They now look after all of our technology needs and provide amazing IT services
Tanya Fisher
Mar 28, 2021
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Positive:Professionalism,Quality,Responsiveness
Spoke to Whitney at Essential Tech today and she was fantastic! Explained the issue in simple English, that i understood, was great at explaining how it was going to be fixed and how to use the new system I had been allocated in the future so, the issue would not occur again. A great IT experience. Thank you Tanya
Spoke to Whitney at Essential Tech today and she was fantastic! Explained the issue in simple English, that i understood, was great at explaining how it was going to be fixed and how to use the new system I had been allocated in the future so, the issue would not occur again. A great IT experience. Thank you Tanya
Tanya Fisher
Mar 09, 2021
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Positive:Professionalism,Quality,Responsiveness
Spoke to Whitney at Essential Tech today and she was fantastic! Explained the issue in simple English, that i understood, was great at explaining how it was going to be fixed and how to use the new system I had been allocated in the future so, the issue would not occur again. A great IT experience. Thank you Tanya
Spoke to Whitney at Essential Tech today and she was fantastic! Explained the issue in simple English, that i understood, was great at explaining how it was going to be fixed and how to use the new system I had been allocated in the future so, the issue would not occur again. A great IT experience. Thank you Tanya
Jackie Strachan
Jul 26, 2020
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The team at Essential Technologies have been fantastic. They got me up and running so quickly on my new systems and made sure there was no disruption to my business operations. Thanks Michael, Simon and team!
Joshua Tyrrell
Dec 25, 2018
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We use the ETG team at my work. I can't speak highly enough of them, nothing is ever too hard, any task i throw at them is dealt with straight away and they are all great to get along with. I'd give them 10 stars but google only goes to 5 : )
Calibre Real Estate
Jan 03, 2018
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Essential Technologies have been managing our IT services for 8 months. Since taking over from another company they have provided us with practical and efficient IT solutions. The team are responsive, professional and knowledgeable.
