Business Details
15 Years
experience
Trusted Debt Recovery Services in Bendigo
Established in 2011, Central Victorian Mercantile (CVM) has grown to become a leading mercantile agency in regional Victoria, serving clients across Australia. Our expertise spans asset recovery, process serving, field calls, and evictions, delivered by a team of six experienced field agents and supported by a national network of sub-agents. We prioritise compliance with statutory legislation and industry guidelines, including the ACCC & ASIC Debt Collection Guidelines, and maintain ISO 9001:2015 certification for our quality management systems. As members of the Institute of Mercantile Agents (IMA), we adhere to best practices and undergo annual compliance training through Beebox Training.Our approach combines professionalism with empathy, ensuring outcomes that meet client needs while respecting individual circumstances. With a focus on regional Victoria and southern New South Wales, we handle cases of all sizes, offering tailored solutions to individuals, businesses, and government agencies. Our reputation is built on reliability, transparency, and a commitment to resolving complex debt recovery challenges efficiently.
Services
Asset Recovery
Process Serving
Field Calls
Evictions
Debt Collection
Details
- Year established: 2011
Highlights and features
- We have 13+ years of experience in debt recovery and mercantile services.
- Our team includes six field agents with industry-specific compliance training.
- We operate under ISO 9001:2015-certified quality management systems.
- Our services cover all of Victoria, southern NSW, and Australia-wide via sub-agents.
- We adhere to ACCC & ASIC Debt Collection Guidelines and IMA best practices.
Associations and certifications
- ISO 9001:2015
- Institute of Mercantile Agents (IMA)
What people say
Clean, Modern Design
Excellent template
Code quality is excellent
Services
Asset Recovery
Professional repossession of assets when debt recovery fails. Our agents execute repossessions with professionalism, balancing empathy for the debtor's situation with achieving the required outcome. Services cover Victoria, southern NSW, and Australia-wide via sub-agents.
Process Serving
Fast and accurate serving of legal documents, including complaints, summons, and divorce papers. We interview occupants or neighbours to confirm addresses and prepare detailed affidavits if service fails, ensuring compliance with court requirements.
Field Calls
On-site visits to confirm debtor residency, contact details, and reasons for non-payment. Complemented by phone contact, our field calls provide critical information to support debt recovery processes across regional Victoria and southern NSW.
Evictions
Competent post-eviction property securing services, including lock changes, photographic documentation, and inspection reports. Our agents ensure properties are safely secured following eviction orders, adhering to legal and safety standards.
Debt Collection
Specialised debt collection services for unpaid invoices, operating on a 'No Collect, No Charge' basis. We act on behalf of clients to recover debts professionally, utilising field agents and sub-agents across Australia to resolve outstanding accounts.
People
Ted Norton
Co Founder / CEO
Ted Norton co-founded CVM with a vision to deliver reliable mercantile services. With extensive industry experience, he oversees operations and ensures compliance with national standards.
Tony Scott
Creative Director
Tony Scott leads CVM's creative strategies, applying industrial design principles to develop innovative solutions for complex debt recovery challenges while maintaining sustainable aesthetics.
Jane Dreyer
HR Manager
Jane Dreyer manages human resources, ensuring CVM's team maintains high professional standards through compliance training and adherence to workplace regulations.
Nisha Smith
Art Director
Nisha Smith directs artistic elements of CVM's branding, blending functional design with visual appeal to enhance client communication and service delivery.
Questions
What services does Central Victorian Mercantile offer?
We specialise in asset recovery, process serving, field calls, and evictions, supporting debt collection efforts for individuals, businesses, and government agencies.
Are your services available outside Victoria?
Yes, we cover southern New South Wales directly and use sub-agents Australia-wide to meet client needs in all regions.
How does your 'No Collect, No Charge' policy work?
We only charge fees when successfully recovering debts. If we fail to collect, no charges apply, ensuring risk-free debt recovery for clients.
What compliance standards do you follow?
We adhere to ISO 9001:2015, ACCC & ASIC Debt Collection Guidelines, and IMA best practices, with annual compliance training for all agents.
How quickly can you serve legal documents?
Our process serving aims for prompt delivery, with detailed affidavits prepared if initial attempts fail, ensuring court requirements are met efficiently.