TechNine MSP

Business Details

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Your Trusted Partner for IT Services Solutions

TechNine MSP was established to deliver Managed Services that prioritise swift response times, exceptional value, and solutions tailored to meet business objectives. We specialise in Managed IT, Cloud Infrastructure, Cyber Security, and Telecommunications, applying our expertise to small and medium businesses across the Central Coast, Newcastle, and Sydney regions. Our team consists of local technicians with over 15 years of combined experience in IT and telecommunications, ensuring rapid response and personalised service. We offer 24/7 technical support, proactive monitoring, and strategic IT planning to guarantee minimal downtime and maximum efficiency. Our approach combines industry best practices with emerging technologies to keep systems running at peak performance.

We focus on building lasting partnerships, providing tailored solutions that align with each client's unique needs. Our commitment to customer service and relationship-building has earned us a reputation as a trusted and accountable company. We pride ourselves on answering calls within five seconds and delivering fast, accurate solutions to reduce business disruption. Our services include server infrastructure management, cloud migrations, cybersecurity, and business continuity planning. With offices in Tuggerah, we serve local businesses while maintaining national standards of excellence.

Services

Managed IT Services Phone Systems Business Internet Cyber Security Cloud Solutions Backups Disaster Recovery Server Infrastructure Network Management Business Continuity

Highlights and features

We are local to the Central Coast, Newcastle, and Sydney regions.
Our team consists of certified experts with 10+ years of industry experience.
We provide 24/7 proactive monitoring and rapid response support.
Our solutions align with industry best practices and emerging technologies.
We guarantee predictable monthly billing with no hidden fees.

What people say

Fantastic to work with Expert advice No measurable downtime Real comfort Life saver

Website

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Services

Managed IT Services

Our Managed IT Services provide proactive monitoring, maintenance, and strategic planning for businesses. We ensure systems operate at peak efficiency with 24/7 support, patch management, and cybersecurity. Our tailored solutions reduce downtime and align technology with business goals, offering predictable costs and scalable infrastructure for growing companies.

Cyber Security

TechNine's Cyber Security services protect businesses from ransomware, phishing, and data breaches. We implement multi-layered defences, staff training, and compliance audits. Our approach includes prevention, detection, and rapid response protocols to safeguard sensitive data while ensuring adherence to Australian regulatory standards for small businesses.

Business Internet

We offer high-speed NBN Fibre plans with proactive monitoring and static IP addresses. Our scalable solutions include 4-hour SLA support for large offices and redundant connections. Managed firewall configurations ensure secure, uninterrupted connectivity tailored to business size and operational needs across Central Coast and Sydney regions.

Cloud Solutions

Our Cloud Solutions include Office 365 integration, server migrations, and hybrid infrastructure setups. We assess business needs to determine optimal cloud strategies, managing transitions from simple file storage to full-scale infrastructure migrations. Services ensure data accessibility, scalability, and security with Australian-based data centres.

Disaster Recovery

TechNine's Disaster Recovery plans protect against data loss from hardware failure, human error, or cyberattacks. We implement 3-2-1 backup methodologies, high-availability systems, and tested recovery protocols. Services include business continuity planning to minimise downtime and ensure operational resilience during critical incidents.

People

Ben Marshall

Managing Director

Ben has 15 years of experience in IT, specialising in cybersecurity and compliance. He leads TechNine's strategic direction, focusing on tailored solutions for SMBs.

Luke Piper

BDM / Director

Luke brings 15 years of telecommunications expertise, managing enterprise phone and internet solutions for TechNine's growing client base.

Mark Donniaux

Lead Engineer / Director

Mark has a decade of experience building enterprise networks and server solutions, specialising in security and high-availability systems for TechNine clients.

Jake Piper

Support Engineer

Jake joined in 2023, automating maintenance tasks and providing critical support for TechNine's expanding customer base.

Isaac

Support Engineer

Isaac, our newest recruit, focuses on mastering managed IT services to deliver efficient solutions for client technical issues.

Questions

What IT services does TechNine offer?

We provide managed IT, cybersecurity, cloud solutions, business internet, phone systems, backups, and disaster recovery tailored to SMB needs.

Do you offer 24/7 support?

Yes, our technical team provides 24/7 proactive monitoring and rapid response to ensure minimal business disruption.

How do you handle cybersecurity?

We implement multi-layered defences, staff training, and compliance audits to protect against ransomware, phishing, and data breaches.

What areas do you service?

We serve businesses across the Central Coast, Newcastle, and Sydney regions with local support teams.

Can you help with cloud migration?

Yes, we assess your needs and manage transitions from file storage to full infrastructure migrations with Australian data centres.

How do backups work?

We use 3-2-1 methodologies, high-availability systems, and tested protocols to ensure data recovery during hardware failures or cyber incidents.

Reviews (7)

Write a Review

Nicholas Phillips

Nov 28, 2021 Report

Positive:Professionalism,Quality,Responsiveness,Value
These guys are the best at what they do. Professional, friendly and fast. Mark goes above and beyond to ensure any IT issue is fixed quickly and easily. Highly recommend these guys for your IT needs, great work.

Damian Gough

Oct 16, 2021 Report

Your response after the storm and blackout was excellent, and got us back up and running within an hour of opening. Brilliant service which avoided us losing business and a days revenue.

Josh Trotti

Aug 07, 2021 Report

Best IT support on the East Coast. I wouldn't go with anyone else after the great experience we've had with Mark & the team.

Nathan Aird

Jul 28, 2021 Report

What a team! Luke, Ben and Mark have helped transition my office IT to a much more secure and efficient system. This was a big move and I can honestly say it went perfectly, without any measurable downtime, so very impressed!
Knowing that you are now managing all my IT, is a real comfort. Thanks guys!

Lauchlan Swann

Jun 07, 2021 Report

Positive:Professionalism,Quality,Responsiveness
Amazing service, super friendly staff that are also super knowledgeable. Will be coming back whenever I have issues with my computer network.

Two Drunk Accountants

Mar 19, 2021 Report

Positive:Professionalism,Quality,Value
These guys have been fantastic to get to know and work with. They have an awesome mix of youth and experience and also a lot of knowledge about the challenges which accounting firms face when it comes to systems, software and data security. Worth speaking to especially if youre an accountant and still have a server.

Rachel Carter

Dec 09, 2020 Report

Positive:Professionalism,Quality,Responsiveness,Value
Mark from TachNine has been great. For me it was important to have computer support and security from a company local to the Central Coast. It has given me comfort having a professional and knowledgeable team make sure we comply with our privacy and security obligations.