Lounge Lovers

Business Details

15 Years

experience

Stylish Furniture for Modern Australian Homes

Established in 2011, Lounge Lovers is a 100% Australian-owned business founded by Derek Kerr with a mission to provide accessible, design-led furniture without compromising on quality or style. Our journey began as an online-only store and has evolved into a national brand with 13 showrooms across Australia, offering a curated collection of sofas, lounges, dining sets, and bedroom furniture. We pride ourselves on sourcing premium materials globally, including Carrera marble from Italy and rattan from Indonesia, while maintaining a commitment to affordability through direct partnerships with manufacturers. With over 17,500 customers and a 4.8/5-star rating, we combine expertise in interior design with practical solutions tailored to modern lifestyles.

Our team of experienced designers and customer service professionals ensures every client receives personalised advice, from selecting the perfect sofa to navigating customisation options. We stand by our ethos of 'design over clutter' and offer 21-day change-of-mind returns, quick shipping on in-stock items, and a seamless online-to-offline experience through our nationwide showrooms.

Services

Sofas Chaise Lounges Dining Tables Bedroom Furniture Custom Sofas Sofa Beds Armchairs Storage Units Outdoor Furniture Showroom Consultations

Details

Year established: 2011

Highlights and features

100% Australian-owned with 13+ years of industry expertise
Nationwide delivery with 21-day change-of-mind returns
Curated collection of 400+ pieces in stock for quick shipping
Customisation options for sofas and furniture to suit individual needs
17,500+ verified customer reviews with a 4.8/5-star rating

What people say

Quick shipping Excellent customer service High-quality materials Stylish designs Easy returns

Website

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Services

Custom Sofas

Design your ideal sofa with custom dimensions, fabric choices, and leg finishes. Our modular options allow personalisation for unique spaces while maintaining premium comfort and durability standards. Perfect for irregular room layouts or specific aesthetic preferences, this service ensures your furniture matches both functional needs and style requirements. Customers receive expert guidance through the customisation process to guarantee satisfaction with the final product.

Nationwide Delivery

We offer delivery across Australia with transparent timeframe communication. Customers receive updates from order placement to delivery day, including rescheduling options when needed. Our logistics team specialises in handling large furniture items safely. Delivery charges are calculated at checkout based on location and item size, with free metro delivery available over $799 for select items.

Showroom Consultations

Visit any of our 13 Australian showrooms for hands-on product experiences and professional design advice. Our consultants help customers assess sofa sizes, material suitability, and style coordination with existing decor. Showrooms display full product ranges including fabric and leather samples for accurate decision-making. Virtual consultations are also available for regional customers.

Quick Ship Program

Access in-stock items available for immediate dispatch, with delivery timeframes significantly shorter than standard orders. This program includes select sofas, dining sets, and bedroom furniture ready to ship within 1-2 business days. Ideal for urgent furnishing needs, Quick Ship items maintain the same quality standards as our regular collection with no compromise on craftsmanship.

21-Day Returns

We offer a 21-day return period for unused items in original packaging, providing risk-free purchasing. Customers must arrange returns through our customer service team who coordinate collection logistics. This policy applies to all products except custom-made items, ensuring customers can confidently invest in furniture with peace of mind about potential changes in requirements.

People

Derek Kerr

Founder

Derek Kerr established Lounge Lovers in 2011 after identifying a gap in the market for affordable designer furniture. With over 15 years' experience in retail operations, he transformed the brand from an online startup to a national business with 13 showrooms while maintaining the original commitment to accessible luxury.

Questions

Is Lounge Lovers an Australian-owned business?

Yes, Lounge Lovers is 100% Australian-owned and operated, founded in Sydney in 2011 by Derek Kerr.

What furniture types do you specialise in?

We specialise in sofas, lounges, dining furniture, bedroom sets, and storage solutions with customisation options available.

Do you have physical showrooms?

We operate 13 showrooms across Sydney, Melbourne, Adelaide, Brisbane, and the Gold Coast for in-person consultations.

What delivery areas do you service?

We deliver nationwide across Australia, including major cities and regional areas with delivery timeframes provided at checkout.

Can I customise my furniture order?

Yes, we offer custom sofa options with choices in dimensions, fabric, and leg finishes to suit individual spaces.

What is your returns policy?

We provide 21-day change-of-mind returns for most items, excluding custom-made furniture, with collection coordination through our team.

Reviews (3)

Write a Review

Matthew B.

Nov 29, 2021 Report

The absolute worst. These jokers took thousands of dollars from us back in October for a lounge with a scheduled delivery for end of November. At 9:30pm the night before the delivery we were bombarded with text messages and emails saying our lounge won't be delivered until February. Customer service don't care at all they already have our money - they are sorry for the 'inconvenience' of the 'inventory error' that only seemed to happen literally the night before delivery. Now they need more time to sort the problem out as the initial two months they've had telling

Luke R.

Oct 07, 2021 Report

Lounge Lovers treat their customers with disdain. We bought and fully paid for an item 6 months ago. First there were COVID-related shipping delays. Fair enough. Then they finally delivered something, but it was the wrong item. They apologised, made us wait another month, then delivered the wrong item again. They are blaming their supplier rather than accepting responsibility. I've spent ages on the phone with them, and nothing improves. They are a company who are very happy to take your money and then fail to give you what you paid for.

Keroshin G.

Aug 24, 2021 Report

I ordered a couch in January (8 months ago). Every 2 months I'm contacted saying it will be another 2 months before it gets shipped. At the moment eta is October but I'm not optimistic.
I've also had friends order things from here that were badly damaged. They eventually replaced it but took hours of back and forth and weeks of chasing to get it done.
Don't waste your time and month with this store.