Business Details
42 Years
experience
Custom Fine Jewellery & Engagement Rings in Sydney
Robert Cliff Master Jewellers is a family-owned business with over 38 years of experience in crafting exquisite fine jewellery. Founded in 1984, we specialise in custom-designed engagement rings, wedding bands, and bespoke jewellery, combining traditional craftsmanship with modern innovation. Our team of master jewellers works closely with clients to create unique pieces that reflect individual stories and values, using ethically sourced diamonds, gemstones, and precious metals. With two showrooms in Sydneys Castle Hill and Dural, we offer personalised consultations, jewellery repairs, and a 2-year manufacturer warranty.Our commitment to quality is evident in every piece, from initial design to final polishing, ensuring lasting beauty and exceptional service. We pride ourselves on fostering long-term relationships with clients, providing a stress-free experience through transparent communication and attention to detail. Our in-house workshop allows for precise customisation and faster turnaround times, while our dedication to ethical practices ensures every creation aligns with our values. With accolades from satisfied customers across Australia, we remain a trusted name in the jewellery industry.
Services
Engagement Rings
Wedding Rings
Custom Jewellery Design
Jewellery Repairs
Gemstone Sourcing
Details
- Year established: 1984
Highlights and features
- We offer 38 years of expertise in custom jewellery design and craftsmanship.
- Our in-house workshop ensures precise customisation and faster turnaround times.
- We use ethically sourced diamonds, gemstones, and precious metals.
- Family-owned with a commitment to personalised, client-centric service.
- 2-year manufacturer warranty and complimentary lifelong cleaning included.
Associations and certifications
- Jewellers Association of Australia (JAA)
What people say
Outstanding service
Bespoke craftsmanship
Ethical sourcing
Knowledgeable staff
Timely repairs
Services
Engagement Rings
Create bespoke engagement rings tailored to your unique love story. Our master jewellers guide you through selecting ethically sourced diamonds or gemstones, crafting designs that reflect your style. With options for handcrafted settings and metal choices, we ensure each ring symbolises enduring commitment. Clients praise our stress-free process and attention to detail, resulting in timeless pieces cherished for generations.
Jewellery Repairs
Expert restoration of damaged or heirloom jewellery to its original splendour. Our in-house workshop handles resizing, stone resetting, and intricate repairs using traditional techniques. Clients trust us to rejuvenate treasured pieces, from vintage rings to modern designs. We prioritise preserving sentimental value while ensuring structural integrity, with transparent timelines and competitive pricing for every project.
Custom Design
Transform ideas into one-of-a-kind jewellery with our collaborative design service. From initial sketches to final polish, our artisans work closely with clients to craft unique pieces. Whether reimagining heirlooms or creating new designs, we offer free consultations and iterative revisions. Our process balances creativity with practicality, ensuring wearable artistry that meets both aesthetic and functional needs.
Gemstone Sourcing
Curate rare and ethically sourced gemstones for custom jewellery. We specialise in diamonds, sapphires, and coloured stones, providing detailed insights into cut, clarity, and origin. Clients receive guidance on pairing stones with settings for optimal brilliance. Our network ensures access to high-quality materials, with certification available for select stones to guarantee authenticity and ethical provenance.
Wedding Bands
Craft matching wedding bands that complement engagement rings or stand alone as symbols of unity. We offer contemporary and classic designs in platinum, gold, and alternative metals. Couples enjoy customisation options like engraving and textured finishes. Our focus on comfort-fit profiles and durable craftsmanship ensures bands that endure daily wear while maintaining their elegance over time.
People
Robert Cliff
Founder & Master Jeweller
With over 38 years in the industry, Robert established the business in 1984, blending traditional techniques with modern innovation. His passion for ethical craftsmanship remains central to the companys ethos.
James Cliff
Lead Master Jeweller
Son of Robert, James oversees the workshop, ensuring meticulous quality control. He specialises in intricate custom designs and has led the team for over 15 years, maintaining family legacy.
Daniel
Senior Designer
Daniel has over 20 years of experience in bespoke jewellery creation. Clients praise his ability to translate personal stories into meaningful designs, combining technical expertise with artistic vision.
Anne
Consultant
Anne has assisted clients with engagement ring designs for over a decade. Her attentive approach and knowledge of gemstones make her a trusted advisor in the Castle Hill showroom.
Donna
Customer Service Specialist
Donna is renowned for her exceptional service, often accommodating urgent requests like last-minute wedding rings. Her warm demeanor and problem-solving skills have earned numerous client accolades.
Questions
How do I start a custom jewellery design?
Book a consultation with our designers to discuss your vision. We’ll guide you through material choices and refine sketches until you’re satisfied with the final design.
Do you offer international shipping?
Yes, we provide free worldwide shipping on all new purchases, with secure packaging and tracking for your peace of mind.
What is your return policy?
We offer a 15-day return policy on unworn items, ensuring you’re fully satisfied with your purchase. Custom pieces are final sale.
Can you repair antique jewellery?
Yes, our master jewellers specialise in restoring antique and heirloom pieces, preserving their historical integrity while reinforcing structural durability.
Are your diamonds ethically sourced?
All diamonds are ethically sourced, with certification available upon request to guarantee conflict-free origins and responsible mining practices.
Do you provide jewellery valuations?
Every purchase includes a complimentary valuation certificate for insurance purposes, detailing specifications and market value.
Reviews (4)
Isabel Brouwer
Jan 05, 2022
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Had a pendant reset in a ring. Excellent craftmanship. An issue occurred during follow up with customer service. The issue was personally addressed and promptly resolved by Daniel Cliff.
Chloe Pike
Nov 28, 2021
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They are the only people I trust with my jewellery. They always take such care of your pieces and have remade one of my family heirlooms I never wore into a ring I now wear everyday I love so much. They are masters of their art and always provide quality repairs.
Michael Deane
Nov 28, 2021
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Excellent staff have dealt with three different staff and all were excellent. Great pricing. Not pushy which is great makes the experience a whole lot easier. Ended up buying engagement and wedding ring for the missus and my wedding ring also. Will definitely go back again and recommend friends to them.
Chelsea Belle
Nov 23, 2021
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Robert and his team were amazing! Thank you so much. They give you the honest truth and very through detail regarding all products and repairs. Will 100% be returning to Robert and his team in the future.
