Business Details
Trusted Debt Collection & Payment Management Services in Perth
Cloud Payment Group has been a trusted name in the financial services industry for over half a century, specialising in Debt Collection and Payment Management solutions. Our expertise spans across Australia and New Zealand, where we serve businesses, local governments, and institutions with tailored services designed to meet diverse industry needs. As a customer service-driven organisation, we prioritise swift, decisive action while leveraging advanced technology to modernise debt recovery processes. Our team of dedicated professionals combines decades of experience with innovative tools like DebtView and Payment Hubb, ensuring clients receive efficient, cost-effective outcomes. We pride ourselves on understanding the unique challenges of sectors such as education, healthcare, and local government, offering flexible payment arrangements and legal support when necessary.With a focus on transparency and partnership, we work closely with clients to protect cash flow and reduce bad debt risks. Our payment portal enables 24/7 customer access for seamless transactions, while our field agents and legal panel ensure compliance and effectiveness at every stage. From pre-action case checks to insolvency proceedings, we deliver comprehensive solutions that adapt to evolving industry landscapes. Our commitment to excellence has solidified our reputation as a leader in debt management, helping clients recover funds promptly while maintaining professional standards.
Services
Debt Collection
Payment Management
Legal Services
Payment Portal
DebtView
Highlights and features
- We offer over 50 years of industry-specific expertise in debt recovery.
- Our advanced technology streamlines collections and payment processes.
- Customer service-driven approach tailored to diverse industry needs.
- 24/7 payment portal enables seamless, self-service customer transactions.
- Comprehensive legal and insolvency support ensures full-cycle solutions.
Services
Debt Collection
Our debt collection service utilises advanced technology and trained specialists to recover outstanding payments efficiently. We conduct pre-action checks, manage payment arrangements, and escalate legal action when necessary. Clients benefit from tailored strategies across industries like healthcare, education, and local government, ensuring compliance and maximised recovery rates.
Payment Management
Payment Management simplifies invoice tracking and customer payments through automated platforms like Payment Hubb. This service reduces administrative burdens by enabling 24/7 self-service payments, instalment plans, and real-time reporting. It integrates seamlessly with client systems, improving cash flow without requiring costly infrastructure changes.
Legal Services
Legal Services cover undefended and defended debt recovery cases, insolvency proceedings, and document execution. Our panel of vetted legal experts ensures compliance with regional regulations while managing cases efficiently. This service provides clients with scalable legal action options, from demand letters to court proceedings, tailored to their specific needs.
Payment Portal
The Payment Portal allows customers to pay debts or set up instalments via mobile devices, with automated reminders and hardship claim submissions. It supports credit card and direct debit transactions, offering flexibility for debtors while ensuring secure, real-time processing for businesses and governments.
DebtView
DebtView is a 24/7 online portal providing clients with real-time account updates, document access, and custom reporting. It streamlines case management by enabling online matter submissions and tracking, enhancing transparency and control for businesses managing large volumes of accounts.
Questions
What debt collection services do you offer?
We provide end-to-end debt recovery, including pre-action checks, payment arrangements, legal escalation, and insolvency proceedings, tailored to industries like healthcare and education.
How does your payment management system work?
Our Payment Hubb platform automates invoicing, reminders, and payments via mobile devices, reducing administrative work while enabling 24/7 customer self-service.
Do you support businesses outside Australia?
Yes, we service clients across New Zealand and Australia, with tailored solutions for regional regulatory and industry requirements.
Can customers set up payment plans?
Yes, our portal allows debtors to propose or select pre-approved instalment plans, managed automatically to ensure compliance and cash flow.
How do you handle legal debt recovery?
We escalate cases using vetted legal panels, managing court proceedings and insolvency actions while keeping clients updated on progress and outcomes.
Is your payment portal secure?
Yes, our platform uses advanced security measures to protect transactions and data, complying with industry standards for financial services.
