Cloud Payment Group

We provide Payment Management, Debt Collection Services and Visual IVR across Australia and New Zealand for a number of clients in various industries. Services are delivered, monitored and improved by our experienced, specialist and dynamic staff.

With a commitment and focus on providing our clients with the very best quality services and year on year improvement, we provide seamless services that are modern, transparent and accountable to our clients and stakeholders.With our sustainable growth plans, and we are committed to driving our services forward and leading the profession with our innovations in all aspects of the service delivery.

Cloud Collections are unique in our offering of debt collection services. Demonstrating over 40 year's experience in working in partnership with a large number of credit providers and local authorities across Australia. Using the vast knowledge our staff have garnered over many year's, we have tailored our services to specific industry types.

Automated Payment Management allows your customers to pay by integrated payment methods ensuring their experience is seamless and easy, removing the need for paper forms which can act as an obstacle for payment. Cloud has facilities to take all major credit card payments by recurring or one-off. Our integrated payment gateway has the highest-level PCI Compliance meaning you can rest assured that your customers data is fully secure.

Where demands for payment are not successful it may be necessary to commence legal proceedings to secure a positive outcome. We will provide commercially sensible recommendations on the most appropriate avenue to escalate recovery action.

We have agreements with and work closely with a panel of solicitors, in every State and Territory, to manage both undefended and defended legal action along with insolvency proceedings, keeping your costs to a minimum.Your dedicated Debt Recovery Specialist proactively manages all legal files to ensure a quick resolution of the matter.

Most debt recovery activities are based on antiquated and obtrusive channels such as sending letters, calling repeatedly, sending bland SMS text messages, home visits, or providing a basic customer portal with no dynamic interaction. The Cloud Payment Group web-app solution offers digital self-service engagement 24/7, providing users with account information, settlement offers, and monthly payment alternatives.