Business Details
50+ Years
experience
Your Trusted Footwear Destination in Perth
Established in 1973, Paul Carroll has grown from a small shoe repair shop into Australia's premier footwear destination. Our journey began with Paul Carroll's passion for craftsmanship, evolving over 50 years into a family-owned business with 11 stores nationwide and a globally accessible online platform. We specialise in curating over 30 international brands alongside our in-house labels Klouds and Silver Lining, offering orthotic-friendly, wide-fitting, and vegan footwear options. Our team of foot evaluation experts provides personalised fittings, ensuring every customer finds footwear that combines style with biomechanical support.With buyers attending 20+ international shoe fairs annually, we maintain cutting-edge product selections while preserving the heritage values of quality and service that have defined our business for generations. Our commitment to innovation is demonstrated through exclusive collections like Spring Awakens and technological advancements in comfort footwear, making us the trusted choice for discerning customers and healthcare professionals alike.
Services
Footwear Retail
Online Store
Size Guides
Customer Care
Rewards Club
Afterpay
Store Locations
International Shipping
Orthotic-Friendly Shoes
Wide-Fitting Options
Details
- Year established: 1973
Highlights and features
- We offer 50 years of expertise in premium footwear
- Family-owned business with heritage craftsmanship values
- Expert foot evaluation by trained fitting specialists
- Exclusive orthotic-friendly and wide-fitting collections
- Curated selection from 30+ international shoe brands
What people say
Lovely sneaker
Beautifully made
So comfortable
Stunning look
Easy buying process
Services
Footwear Retail
Our physical stores showcase an extensive collection of premium footwear from leading international brands. Customers benefit from expert fittings and immediate access to our latest collections across multiple locations.
Online Store
Shop our complete range through Australia's most comprehensive footwear e-commerce platform. Enjoy free shipping over $150, easy 30-day returns, and virtual size guides for confident online purchases.
Size Guides
Access printable foot measurement tools and detailed size conversion charts for accurate footwear selection. Our system accommodates EU, UK, and US sizing standards across all international brands.
Customer Care
Receive expert assistance through multiple channels including phone support (8am-4pm AWST), live chat, and in-store fittings. Our trained specialists provide personalised footwear recommendations.
Rewards Club
Join our tiered loyalty program offering discounts from 5-10%, exclusive offers, and VIP access. Members enjoy benefits like free returns and tailored promotions based on purchase history.
Questions
How do I find my correct shoe size online?
Use our printable foot measure guide and size conversion charts available on every product page. Contact our fitting specialists for personalised assistance.
Can I return shoes purchased with Afterpay?
Yes, we offer credit notes or exchanges for Afterpay purchases. Contact customer care for return authorisation within 30 days.
Do you cater for orthotic requirements?
Yes, we specialise in orthotic-friendly footwear with arch support features. Our staff are trained in fitting requirements for orthotic devices.
What payment methods are available?
We accept Afterpay instalments, credit cards, and debit cards for both online and in-store purchases.
Are international deliveries available?
Yes, our online store ships globally with standard delivery options available at checkout.
How does the Rewards Club work?
Earn points on every purchase with tiered benefits including discounts, free returns, and exclusive offers based on spending levels.
Videos
Reviews (7)
Afsaneh Isari
Jan 07, 2022
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Best place to find the most comfortable shoes as quickly as possible...i love Pamela, she is so expert in her job..so nice and friendly too...i really enjoy shopping here...
Megsy Caddy
Dec 31, 2021
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Shocking customer service in the Morley store. Salesperson could barely be bothered looking at me, let alone helping.
Tess ONeill
Dec 24, 2021
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Excellent service - very patient - great range and size of shoe. I take size 13 female sandal and it's the first time I have ever had so much choice because n a shoe shop
Debbie Cooper
Dec 15, 2021
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I’ve been buying my shoes from Paul Carroll for a few years now, really good service and a great product.
Benedict Tough
Nov 27, 2021
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Not many shoes. Dragged me out a second time with the promise of a new shipment, even less were available. Staff is polite, however.
Roberta Masoe Gaolo
Nov 26, 2021
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I near on started crying when I received my shoes today and my foot slipped straight in and the two pairs I brought are sooooo comfy! I brought Kamala and Zola. I have a very wide foot so it’s hard to find shoes that fit well! Delivery was super quick too! Thank you so much! I’m so happy!
Ron Carter
Jun 23, 2021
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The staff at Paul Carrol Shoes were most helpful. Getting a pair of orthopedic shoe was no problem. The price was far less than any other shoe company. Great service.
