Business Details
33 Years
experience
Your Trusted Partner for Rugs & Flooring Solutions
DecoRug has been a trusted name in Australia's rug and flooring industry for 32 years, offering quality-crafted products sourced from the finest rug regions. Our deep ties to Anatolian craftsmanship inspire selections from precision-woven Turkish looms to hand-tufted Indian ateliers, combining heritage with modern design. With 30 stores nationwide, we provide free installation on carpets and shutters, backed by certified craftsmen ensuring flawless finishes. Our commitment to quality extends to easy-care materials like power-loomed polyester piles made in Turkiye, alongside a satisfaction guarantee allowing returns within 99 days. We specialise in elevating homes with diverse styles from neutrals to bold patterns, including jute rugs for natural elegance and contemporary ranges like the Sonder Beige Modern Rug.Our free shipping over $100 and Australia-wide service ensure accessibility for all customers. Through decades of experience, we maintain meticulous craftsmanship standards while offering competitive pricing on premium products like the Crete Abstract Grey Rug. Our team understands local market needs, providing personalised service both online and in-store. Customer testimonials highlight our products' transformative impact, with clients praising quality, fit, and overall satisfaction. As an industry leader, we continue innovating while preserving traditional techniques that define our legacy.
Services
Rugs
Flooring
Installation
Free Shipping
Returns
Details
- Year established: 1993
Highlights and features
- 32 years of industry expertise in rugs and flooring
- 30 nationwide stores for accessible, personalised service
- Complimentary installation on all carpet and shutter purchases
- 99-day satisfaction guarantee with easy returns
- Free shipping on orders over $100 Australia-wide
What people say
Amazing quality
100% recommend
Looks beautiful
Incredible company
Perfect fit
Services
Rugs
We offer premium-quality rugs crafted from fine fibres, including jute, polyester, and traditional Anatolian materials. Our collection features diverse styles from modern abstract designs to traditional patterns. Each rug combines heritage craftsmanship with contemporary aesthetics for residential and commercial spaces.
Flooring
Our flooring solutions include plush carpets, hybrid flooring, and timber options with complimentary professional installation. Certified craftsmen ensure precise fitting and flawless finishes for every project. We provide free measure and quote services for all flooring purchases.
Windows & Shutters
We supply and install premium window treatments including custom shutters and window coverings. Our solutions combine functionality with aesthetic appeal to enhance natural light control. Professional installation ensures perfect fit and long-lasting performance.
Questions
Do you offer free shipping?
Yes, we provide free shipping on all orders over $100 Australia-wide.
What is your return policy?
We offer a 99-day satisfaction guarantee with full refunds available within the first 14 days.
Is installation included?
Yes, complimentary professional installation is provided for all carpet and shutter purchases.
How many stores do you have?
We operate 30 stores nationwide with experienced staff providing personalised service.
What rug materials do you use?
We use premium materials including jute, polyester, and traditional Anatolian fibres for durability and style.
Reviews (5)
Kate Smith
Nov 16, 2021
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Poor service appointment booked for over a week and cancelled on the day due to staff members need to do a school run ….
Daniel Scuteri
Oct 18, 2021
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Everything was great right up until it wasn't. The wrong trim between carpet and vinyl was installed at our job and despite over 2 months of following up and following up I still have no resolution. The communication from deco rug has been atrocious. I do want to give a compliment to John from the Helensvale store who definitely delivered a great sales experience on the shop floor. Unfortunately this hasn't been backed up with after sales service. Spend the money somewhere else because you won't like how it ends with decorug.
Rama Gitifar
Oct 01, 2021
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This was the most horrible experience I have ever had with a purchase. I placed two orders with Alexandria Store. They made mistakes with the measurements in the first order which took much longer than expected to install. In the second order, they mistakenly reordered the first job. Once they came for installation we found out they brought the… first order and they had to took the wrong sized blinds back and start the process again. Finally when they brought the blinds to install, one of the blinds came in the wrong size. Seems like this vendor can never get a job right. Never buy from
Matt Picone
Jun 25, 2021
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Terrible quality installation. Edges uneven, gaps around doors and can fit my hand under the carpet on the stairs. The store manager from Belrose came and confirmed that the carpet had been laid incorrectly. Yet 3 weeks later and still no communication or resolution. I have emailed customer service and haven't even got a reply. They make you pay up front and then don't bother completing the job properly.
Rick Myburgh
Jun 19, 2021
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Just ordered and paid for a Rug from DecoRug Belrose. We subsequently got a call from them to say they not cannot sell the rug to us for the price they agreed to and took our money ( with receipt) and will give us refund in 5 days. Will never buy anything from them again