Business Details
35 Years
experience
Your Trusted Business Software Partner in Australia
Established in 1991, Sympac Solutions has built a reputation as a leading provider of tailored business management software solutions for the timber and hardware industry, industrial and construction suppliers, electrical appliance retailers, and rural sector businesses across Australia. As part of Constellation Software via its operating group Vela APX, we combine global resources with local responsiveness to deliver innovative, industry-specific systems. Our solutions encompass point-of-sale, inventory management, financials, e-commerce, and multi-store operations, designed to streamline processes and boost profitability. With over three decades of experience, we prioritise client confidentiality, customisation, and ongoing support through our 1300 helpdesk.Our teams deep understanding of retail challenges ensures our software adapts to your business needs, not the other way around. We focus on empowering retailers with tools to measure performance, automate tasks, and make data-driven decisions. Our implementation approach minimises disruption, offering hands-on training and change management strategies. Backed by a Service Level Agreement, clients receive regular updates and dedicated support from our Australian-based team. We pride ourselves on fostering long-term partnerships, ensuring our clients remain competitive in evolving markets.
Services
Point of Sale
Inventory Management
Financials
E-Commerce
Multi Store
Mobility
Customer Management
Proforma Invoicing
Group Invoicing
Consignment Stock
Details
- Year established: 1991
Highlights and features
- We offer over 30 years of industry-specific software expertise.
- Our solutions are customised to your business, not generic templates.
- We prioritise client confidentiality with binding staff agreements.
- Our local team provides 8am6pm, 7-day helpdesk support.
- We implement change management strategies to minimise business disruption.
Services
Point of Sale
Our fully featured POS system streamlines sales with seamless back-office integration, configurable tender types, and complex discount handling. It supports electronic signature pads, customer loyalty programs, and automated invoicing, ensuring efficient transaction management for retailers.
Inventory Management
Sympacs powerful inventory engine offers real-time tracking, suggested ordering, and margin magic tools. Features include forward pricing, stock history analysis, and faulty goods management, helping retailers optimise stock levels and reduce dead stock.
Multi Store
Manage multiple locations with centralised product and pricing controls, real-time data sharing, and branch stock visibility. Our system supports consolidated reporting and accountability features for businesses operating 2200 stores.
Financials
Fully integrated financial modules handle sales, banking, debtors, creditors, and payroll. Features include 24-month transaction history, profit-and-loss reporting, and automated remittance advices, ensuring accurate financial management.
Mobility
Sympac Go enables on-the-go inventory management and customer service. This mobility solution allows real-time stock updates and customer interactions, enhancing operational flexibility for retailers with dynamic business needs.
People
Glenn Watkinson
CEO
Glenn Watkinson leads Sympac Solutions with a focus on innovation and customer-centric software development. With decades of experience in retail technology, he drives strategic growth and operational excellence across Australian industries.
Questions
What industries does Sympac Solutions cater to?
We specialise in software for timber and hardware, industrial supplies, rural sectors, and electrical appliance retailers, offering tailored solutions for each industry’s unique challenges.
Do you offer customised software solutions?
Yes, our systems are customised to your specific business needs rather than using generic templates, ensuring optimal fit and functionality.
What support options are available?
Our 1300 helpdesk operates 8am–6pm seven days, with after-hours message handling. Clients receive regular updates under our Service Level Agreement.
Can Sympac handle multi-store operations?
Yes, our Multi Store solution manages 2–200 locations with real-time data sharing, centralised pricing, and consolidated reporting for streamlined operations.
How does Sympac ensure data security?
We enforce strict confidentiality agreements and secure systems, with all staff bound by secrecy protocols to protect client data integrity.
Reviews (1)
Lindsay
Aug 20, 2018
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I requested sympac to solve a problem for me and they did it brilliantly. It is great to have old-fashioned personal country service coupled with complete technical knowledge. They have been in the computing business for I think nearly 30 years so it is no wonder they are so proficient.