Business Details
50+ Years
experience
Your Trusted Pool Supplies & Services Experts in Glen Waverley
Established in the 1960s and operating in Melbourne since 1979, we are a family-owned business with over 40 years of expertise in pool equipment, chemicals, and maintenance. Our team serves more than 8,500 customers across Glen Waverley and surrounding suburbs, prioritising troubleshooting and customer satisfaction. With decades of hands-on experience, we provide tailored solutions for domestic and commercial pools, backed by a deep understanding of filtration systems, chlorination, and pool health. Our commitment to quality is reflected in our extensive product range, including robotic cleaners, salt chlorinators, and MagnaPool systems, alongside authorised repair services for leading brands.We operate a fully stocked pool shop offering computerised water analysis and expert chemical balancing, ensuring pools remain clean and healthy year-round. Our ongoing maintenance programs, from weekly to quarterly visits, are designed to keep pools in optimal condition with minimal effort for clients. Transparency and communication are central to our approach, with detailed technician notes and upfront quoting for additional work. Located in Glen Waverley, we combine technical expertise with friendly service to meet all pool-related needs.
Services
Pool Maintenance
Equipment Repairs
Water Testing
Chemical Sales
Spare Parts Supply
Details
- Year established: 1960
Highlights and features
- We offer 40+ years of specialist pool industry expertise.
- Our family-owned business prioritises personalised customer service.
- Troubleshooting and technical repairs are our core strengths.
- We stock one of Australia's most comprehensive pool equipment ranges.
- Authorised repair centre for Zodiac and Hayward products.
Services
Pool Maintenance
Our regular on-site maintenance ensures optimal pool condition through vacuuming, skimming, chemical balancing, and equipment checks. Technicians perform water analysis and provide tailored chemical treatments to maintain hygiene. Services are available weekly, fortnightly, or monthly with transparent pricing and reporting.
Equipment Repairs
We repair all pool equipment including pumps, filters, salt chlorinators, and robotic cleaners. As authorised service centres for Zodiac and Hayward, we use genuine parts and expert diagnostics to resolve issues efficiently, minimising downtime for residential and commercial clients.
Water Testing
Computerised and manual water testing identifies chemical imbalances and sanitisation needs. Our technicians advise on corrective actions using compatible chemicals, covering salt chlorination, MagnaPool systems, and traditional sanitising methods. Monthly testing is recommended for consistent water quality.
Chemical Sales
We supply and recommend chemicals for pH balance, chlorine levels, algaecide, and water clarity. Products are selected based on individual pool systems, with expert guidance available in-store or during maintenance visits to ensure safe and effective usage.
Spare Parts Supply
A comprehensive range of spare parts includes filters, pump components, and chlorinator replacements. Our staff assist with identifying compatible parts for all pool systems, supported by in-store expertise and on-site installation services when required.
People
Joe Quattrone
Owner
With over 40 years in the pool industry, Joe has led Cygnet Pool Supplies since 1982. His technical expertise and customer-focused approach have grown the business to serve 8,500+ clients across Melbourne's eastern suburbs.
Questions
What services does Cygnet Pool Supplies offer?
We provide pool maintenance, equipment repairs, water testing, chemical sales, and spare parts supply. Our technicians handle domestic and commercial pools with expertise in troubleshooting and system optimisation.
How often should I schedule pool maintenance?
We recommend weekly visits during peak season, reducing to fortnightly or monthly in cooler months. Initial assessments determine the ideal schedule based on pool condition and usage patterns.
Do you service all types of pool systems?
Yes, we work with salt chlorinators, MagnaPool systems, traditional chlorine setups, and mineral sanitisation. Our technicians are trained in major brands including Zodiac and Hayward.
Can you test pool water for chemical balance?
Yes, our in-store computerised testing analyses pH, chlorine, alkalinity, and other parameters. We recommend monthly testing alongside regular home checks using test kits or strips.
What areas do you service?
We cover Glen Waverley, Ashwood, Burwood, Chadstone, Clayton, Mount Waverley, Mulgrave, Notting Hill, Oakleigh, Vermont, Wantirna, Wheelers Hill, and surrounding Melbourne suburbs.
Reviews (4)
Neil Nyholm
Dec 09, 2020
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Two pools, Five pumps, three chlorinators and countless bags of salt - we have been using Cygnet Pool Supplies for about 30 years and find Joe and Kay to have been very helpful. They have a wide range of products and sound advice. Ask Eddie, Sharon, Kay or Joe, they are all helpful and reliable.
Deirdre Robertson
Sep 08, 2020
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Faultless customer service. Staff in store go to great lengths to assist. Service men have all been friendly and done a great job of keeping the pool sparkling. Reasonable prices for exceptional service. They even play with our big scarey dog.
Claire L.
Aug 08, 2020
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Wouldnt recommend. They try to rip you off in anyway they can by charging extra. Had my pool maintained by them in the past, no longer with them. Go somewhere else.
Andrew Kapiteli
Jan 13, 2020
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Great customer service. Moved into a new house with a spa and have no idea how to maintain or what chemicals i needed. When i when in, they were extremely helpful and very patient. I had a lot of questions and they were happy to answer them all. Have been in 3 times this week and each time they were helpful and tested my spa water to ensure the chemicals were balanced. Highly recommended.
