Welcome to the Woodcroft Medical Centre and thank you for choosing us as your health care provider. We hope the present environment suits your needs. Woodcroft Medical Centre is proud of the high standard of service that we provide to individuals and families in this community. To ensure our records are up to date, can you please let us know if any of your details change e.g.
Medicare number, change of address, phone numbers, Emergency contact etc.
Medicare number, change of address, phone numbers, Emergency contact etc.
Services
Bulk Billing
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We bulk bill all patients who can produce a current concession, pension or commonwealth seniors card, and all children under the age of 16 years. For all other patients we require full payment of consults on the day. Please refer to our fee schedule on the front counter. A surcharge will be added to all accounts where payment is not paid on the day, at the account rate.
Fees
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Woodcroft Medical Centre is a private billing surgery which requires payment in full at time of consultation for all patients who are over 16 years of age and not on a current concession, pension or commonwealth senior's card. A surcharge will be added to all accounts not paid on the day of consultation.
Non-cancellation of appointments
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It is very important that you contact us prior to your appointment time if you are unable to attend. We require at least 2 hours' notice to allow another patient to be booked in. It is our Practice Policy to notify you if you fail to attend your appointment. However if you fail to attend your appointment repeatedly you will be charged a non- refundable fee, which is NOT claimable from Medicare.
Test Results Policy
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Please be advised that it is now practice policy that NO TEST RESULTS will be given over the phone by Reception Staff. We have an efficient results service in place so if the doctor deems your results as "Urgent", you will receive a telephone call from either your GP or our Nursing Staff. For any Non-Urgent results requiring a follow up appointment, you will be notified by Mail.
Script Policy
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Generally we like to see patients when requesting a repeat prescription to review your health and limit overuse/misuse, (unless otherwise decided by your doctor). Prescriptions issued by a Doctor without a consultation will now incur an $10.00 fee and will take 48 hours to be available for collection.
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