Business Details
42 Years
experience
Emergency
services
Ethical Real Estate Agent Connection Service
Jenman Group has been a pioneering force in Australian real estate consumer advocacy for over three decades. Founded in 1984, our mission centers on protecting home sellers and buyers from unethical industry practices while ensuring maximum financial returns. We revolutionized real estate transactions by introducing the 8 Seller Protection Points, eliminating lock-in contracts and upfront marketing costs. Our team of seasoned professionals works exclusively for consumers, vetting agents who commit to ethical standards and client-centric service. With a proven track record of helping over 22,000 sellers achieve optimal outcomes, we combine Neil Jenman's 30+ years of industry expertise with rigorous agent evaluation processes.Our approach guarantees sellers pay nothing until their property sells, while our proprietary 'silent auction' method ensures competitive pricing. Recognized through 2.5 million+ published books and extensive media coverage, we maintain strict quality control through our APPROVED agency accreditation system. Our 24/7 support team provides personalized guidance throughout the selling process, backed by a lifetime warranty on client care. We actively promote transparency, professional development for agents, and community-focused real estate practices.
Services
Agent Vetting Service
Seller Protection Program
Price Negotiation Support
Ethical Transaction Guarantee
24/7 Consumer Advocacy
Details
- Year established: 1984
Highlights and features
- We guarantee no lock-in contracts or upfront marketing costs
- Our 8 Seller Protection Points ensure maximum financial security
- Vetted network of ethical, high-performing real estate agents
- Proprietary 'silent auction' method secures highest possible offers
- 30+ years of consumer advocacy and industry reform experience
Associations and certifications
- APPROVED
What people say
Highest price achieved
Ethical agent selection
Stress-free process
No upfront costs
Expert guidance
Services
Agent Vetting Service
Our rigorous agent vetting process evaluates real estate professionals against 22 ethical and performance criteria. We conduct personal interviews and verify track records to ensure only the most qualified agents join our network. Sellers receive detailed profiles of pre-approved agents in their area, with ongoing monitoring to maintain service standards.
Seller Protection Program
This comprehensive protection package includes no lock-in contracts, deferred payment until sale completion, and guaranteed price negotiation support. Sellers benefit from our 8 Seller Protection Points that prevent unethical practices while ensuring maximum financial security throughout the transaction process.
Price Negotiation Support
Our proprietary 'silent auction' method secures competitive offers through confidential bidding. Trained negotiators work on sellers' behalf to achieve optimal outcomes, using proven strategies that have generated millions in additional value for Australian homeowners over three decades.
Ethical Transaction Guarantee
We enforce strict ethical standards through our APPROVED accreditation system. This includes mandatory client care protocols, transparent pricing structures, and ongoing quality monitoring to ensure all transactions maintain the highest integrity standards in the real estate industry.
24/7 Consumer Advocacy
Our dedicated support team provides continuous assistance through multiple channels. Available 24 hours daily, seven days weekly, we offer immediate guidance for urgent matters while maintaining regular business hours for routine inquiries and transaction support.
People
Neil Jenman
Director | Author & Leading Real Estate Expert
With over 30 years in real estate, Neil founded Jenman Group in 1984. Author of Australia's best-selling real estate book 'Real Estate Mistakes', he pioneered ethical consumer protection systems adopted by thousands of agents. His advocacy work includes ABC's Australian Story documentary and ongoing industry reform efforts.
Reiden Jenman
Partner
As Neil Jenman's business partner, Reiden provides strategic leadership and client support. With extensive experience in real estate systems implementation, he ensures consistent application of ethical standards across the network while maintaining operational excellence.
Alec Jenman
Director
Alec Jenman combines technical expertise with consumer advocacy. He oversees contract negotiations and agent compliance, ensuring sellers receive maximum protection. His legal background strengthens contractual safeguards for clients throughout the selling process.
Haley Cervino
Customer Support
Haley provides personalized assistance to sellers, guiding them through the agent selection process. With 15 years of real estate support experience, she ensures smooth communication between clients and agents while maintaining service quality standards.
Heather Goodwin
Customer Support
Heather specializes in client relations, offering empathetic support during property transactions. She coordinates feedback collection and service improvement initiatives, maintaining Jenman Group's 98% client satisfaction rating through attentive care.
Questions
How does Jenman Group ensure ethical real estate transactions?
We enforce strict ethical standards through our APPROVED accreditation system and 8 Seller Protection Points, including mandatory client care protocols and transparent pricing structures.
What happens if I'm unsatisfied with the assigned agent?
We guarantee agent replacement options - if you're not satisfied with your initial agent match, we'll find alternative qualified professionals until you're completely comfortable.
How does the payment structure work?
You pay nothing until your property sells - our fees come from the agent's standard commission, ensuring our interests align with successful sales at optimal prices.
What areas do you service in Australia?
Our nationwide network covers all major cities and regional areas across Australia, connecting sellers with qualified local agents in every property market.
How do you protect sellers from unethical practices?
Our 8 Seller Protection Points eliminate lock-in contracts, guarantee price negotiation support, and enforce strict ethical guidelines for all network agents through regular compliance monitoring.
What support is available during the selling process?
We provide 24/7 consumer advocacy support, price negotiation assistance, and ongoing quality control throughout the entire transaction process from listing to settlement.
Videos
Reviews (4)
Swinder Pigott
Dec 17, 2021
Report
I cannot speak highly enough of my experience with Neil Jenman and his team. My sister and I were tasked with selling our father's house after he died. We contacted the Jenman office to get some guidance, as our father had been a great fan of Neil and his work. Soon, to our great surprise, we were working with Neil personally, My sister has outlined the story here in other comments, so I just want to add my perspective: Neil was wonderful to work with. He was attentive, thoughtful, and above all we felt we were safe in his hands. He put a huge amount of energy into our case, and in the end achieved
Simon French
Dec 16, 2021
Report
Beginning any new career is daunting, let alone having to tell your friends and family that this new career change is in Real Estate! - Immediately on the back foot, fighting against the tropes of the horrible, sneaky and (for the most part) disarmingly deceptive real estate agents we all know and have come across. But to now see these same friend's and family's opinion of real estate, and real estate agents change through my progress of becoming a Jenman approved agent is something I wish and hope to share with the thousands of sellers across Australia. I am truly grateful to have come across
Clfamily Public
Oct 28, 2021
Report
I have been a reader of the Jenman website for many years but only recently got in touch with Jenman support to help me sell. I wish I had spoken to Neil much much earlier. I've had the unfortunate experience of buying investment properties through 'property advisers' and I have been paying for this mistake for over a decade. Neil, Alec and Jenman support are the real deal. They genuinely care about people and are willing to share their precious time and experience. Neil has been able to advise me as to how I can extricate myself from my mistakes and point me in the right direction. On one of my
Susan Tselepis
Oct 26, 2021
Report
I had the pleasure of dealing with both Haley & Neil and couldn't recommend their service more highly! Their support throughout the sale process was invaluable & certainly helped lower the stress levels associated with such a big (& life changing) decision involved in selling my home. Wouldn't even consider selling in the future without the backup of the Jenman team!
