Business Details
49 Years
experience
Emergency
services
Your Trusted Insurance Partner in Gosford
Established in 1977, Shortland Insurance Brokers is a family-owned business with 42 years of experience in the insurance industry. Our team of qualified professionals specialises in providing tailored insurance solutions for businesses and individuals across Australia. As part of the Steadfast Group, the largest insurance broker network in Australasia, we combine local service with national expertise to deliver competitive pricing and comprehensive coverage. Our dedicated client managers ensure ongoing support, from risk assessment to claims management, while our commitment to transparency and customer service has earned us long-standing client relationships.We prioritise understanding our clients' unique needs, offering personalised advice and access to over 150 insurers. Our expertise spans business, professional, and personal insurance, with a focus on minimising risk and ensuring prompt claims resolution. With a team that includes Qualified Practicing Insurance Brokers and industry specialists, we provide market-leading solutions backed by decades of experience and a client-centric approach.
Services
Business Insurance
Professional Insurance
Personal Insurance
Claims Management
Risk Assessment
Details
- Year established: 1977
Highlights and features
- 42 years of experience in insurance brokering with a family-owned ethos
- Access to 150+ insurers through the Steadfast Group network
- Dedicated client managers for ongoing personalised service
- Efficient claims management with direct insurer relationships
- Specialist expertise in business, professional, and personal insurance
What people say
Great service with no dramas
Ongoing good quality advice
Prompt claims resolution
Personalised insurance solutions
Trusted advisor relationship
Services
Business Insurance
We provide comprehensive business insurance solutions tailored to protect companies of all sizes. Our services include public liability, property coverage, and workers' compensation, with expert risk assessment and policy comparison across 150+ insurers. Our dedicated team ensures competitive pricing and swift claims resolution.
Professional Insurance
Specialist professional indemnity and liability insurance for service providers. We offer coverage against negligence claims, including management liability and legal expenses, with customised policies to suit industries ranging from healthcare to professional services.
Personal Insurance
We arrange personal insurance products including home contents, motor vehicle, and travel insurance. Our brokers compare policies from multiple providers to secure optimal coverage for individuals and families, with flexible payment options available.
Claims Management
Our claims specialists assist with all insurance claims, from initial lodgement to final payout. We provide guidance through the process, negotiate with insurers, and ensure timely resolution for both personal and business insurance claims.
Risk Assessment
We conduct detailed risk assessments to identify potential threats to businesses and individuals. Our brokers develop customised insurance strategies to mitigate identified risks, leveraging industry expertise and network relationships to secure appropriate coverage.
People
Andrew Ball
CEO & Managing Director
Qualified Practicing Insurance Broker with over 30 years' experience. Joined family business in 1989, acquired ownership in 2011. Specialises in transport, manufacturing, and property sectors.
Donna Daley
Senior Account Manager
Qualified broker with 30+ years' service. Specialises in transport sector insurance and small business packages. Known for attention to detail and client-focused approach.
Marisa Ball
Director
Financial Controller with responsibility for premium remittance and financial reconciliation. Part of the leadership team ensuring operational stability.
Robert Hay
Claims Manager
Claims specialist with 20+ years' industry experience. Manages claims from lodgement to settlement, focusing on minimising business disruption for clients.
Sharon Solomon
Receptionist/Office Administrator
Office administrator since 2013. Handles CTP insurance and client communications, providing first-point support with professional and friendly service.
Questions
What types of insurance do you offer?
We provide business, professional, and personal insurance including liability, property, motor vehicle, and home contents coverage through 150+ insurers.
Are you part of a larger insurance network?
Yes, we're members of the Steadfast Group, Australia and New Zealand's largest insurance broker network with access to 150+ insurers.
How do you handle insurance claims?
Our dedicated claims manager assists with lodgement, negotiation, and resolution, ensuring timely payouts with minimal client involvement.
Do you offer payment plans for insurance premiums?
Yes, we arrange monthly instalments through premium funding providers to improve financial flexibility for clients.
What areas do you service?
Primarily the Central Coast and Gosford regions, with clients Australia-wide through our national network.
How are you different from other brokers?
We combine 42 years' local experience with Steadfast's national resources, offering personalised service and competitive pricing.
Reviews (4)
Kyle Rowling
Oct 10, 2020
Report
We have been dealing with Andrew from Shortland Insurance for several years now. Always with great service. This year our underwriter decided not to renew our policy which put both mine and my wifes businesses at risk. Andrew went truly above and beyond in his duties, and after many rejections, and his never ending persistence, he managed to secure us a new insurance policy. Thank you Andrew. We can not recommend Andrew and Shortland Insurance Brokers enough.
Patricia Rowling
Sep 24, 2020
Report
Andrew from Shortland Insurance bent over backwards to help us when it looked like we were having to find another insurer. In the end it all worked out well because of his amazing hard work, above and beyond the call of duty. Thoroughly recommend Shortland Insurance!
FaStTech Solutions
Jan 21, 2020
Report
We have been using Shortland Insurance Brokers for 8 years and they have never missed a beat in providing impeccable advice and selecting appropriate insurance for our company. They go above and beyond normal service and are prompt, friendly and courteous with any correspondence.
Sharon Tieman
Dec 23, 2019
Report
Problem solving no fuss brokers. They just get it done! We use Shortland Insurance for all our business insurance needs - Premier Shades at Wyoming. They recently visited our premises and made sure we were correctly covered and made sure we were up to date
