Business Details
Emergency
services
Your Trusted Partner for Medical Care in Queensland
My HealthCity is an independently owned and operated medical practice serving Hope Island and Pimpama. Established to provide comprehensive healthcare solutions, we are GPA Accredited and offer services ranging from general practice and chronic disease management to skin cancer checks and urgent care. Our four pillarsQuality, Availability, Accessibility, and Affordabilityguide our commitment to patient-centred care. With over a decade of experience, our team of highly qualified GPs and allied health professionals delivers 365-day access to medical services, including on-site pharmacy, pathology, and physiotherapy.We prioritise safety through robust infection control measures, regular audits, and adherence to RACGP standards. Our practice supports mixed billing with Medicare rebates and bulk billing for eligible patients, ensuring accessible care for all. Through digital innovation and a focus on community health, we strive to be a trusted partner in your wellbeing journey.
Services
General Practice
Skin Cancer Checks
Chronic Disease Management
Urgent Care
Childrens Health
Womens Health
Mens Health
Physiotherapy
Pathology Services
Pharmacy
Highlights and features
- We are GPA Accredited Medical Practice adhering to RACGP standards
- Open 365 days annually including public holidays
- Offer mixed billing with Medicare Rebates
- Provide on-site pharmacy, pathology and allied health services
- Experienced GPs with FRACGP qualifications and specialist interests
Associations and certifications
- GPA Accredited Medical Practice
Services
General Practice
Our general practice services cover preventative health checks, chronic disease management, and acute care. With experienced GPs available seven days a week, we address diverse health needs from childhood vaccinations to aged care. Patients benefit from integrated care pathways and immediate access to on-site specialists.
Skin Cancer Checks
CURVZ Skin Cancer Centre provides comprehensive skin examinations using advanced dermoscopy techniques. Our GPs with specialist skin cancer qualifications perform thorough assessments and coordinate treatment plans. Early detection services help reduce skin cancer mortality rates through proactive patient education and follow-up care.
Chronic Disease Management
We develop personalised management plans for conditions like diabetes and cardiovascular disease. Our multidisciplinary approach combines GP oversight with allied health support. Regular monitoring and patient education improve treatment adherence, while care coordination reduces hospital admissions through proactive intervention strategies.
Childrens Health
Specialised services include growth monitoring, immunisations, and developmental assessments. Our child-friendly environment accommodates urgent appointments for acute illnesses. We provide comprehensive health checks aligned with national vaccination schedules and offer parental guidance on nutrition and behavioural development through experienced paediatric practitioners.
Urgent Care
Immediate treatment available seven days for non-life-threatening injuries and illnesses. Our urgent care team handles minor trauma, infections, and chronic condition flare-ups. With on-site pathology and radiology, we deliver rapid diagnoses and treatment plans while maintaining continuity with patients regular GPs.
Questions
What medical services does My HealthCity offer?
We provide general practice, skin cancer checks, chronic disease management, womens and mens health, childrens health, urgent care, physiotherapy, pathology, and pharmacy services.
Are your doctors qualified and accredited?
All our GPs are Fellows of the Royal Australian College of General Practitioners (FRACGP) with additional qualifications in specialised areas like skin cancer surgery.
What are your opening hours?
Hope Island: Mon-Fri 7:30am-5pm, Sat-Sun 8am-12pm. Pimpama: Mon-Fri 8am-5pm, Sat 8am-1pm, Sun 8am-4pm. Both open public holidays 8am-1pm.
Do you offer bulk billing?
Yes, for Pension Concession Card holders aged 65+, healthcare card holders, Aboriginal and Torres Strait Islander patients, and children under 15.
What on-site services are available?
We offer pharmacy, pathology, physiotherapy, podiatry, radiology, dental, psychology, dietitian services, and cardiology clinics under one roof.
How can I book an appointment?
Book online via our website, call (07) 5514 1616, or use our check-in kiosks during opening hours for urgent appointments.
Reviews (5)
Angela Hardy
Jan 23, 2022
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Spoke to reception twice this morning regarding my sons vaccine appointment today which was changed 3 times and I had to find out through the Hot Doc App. First receptionist I spoke to was absolutely rude and said she would lock in the time I had asked for then hung up on me when I tried to speak. Not even a thank you or goodbye from her. I decide to open my email to find an email saying my sons time is a completely different time to what was discussed AGAIN and the rude receptionist messed up which infuriated me as she spoke to me as if I was a burden on her then hanging up so she DID NOT LISTEN
Leah Booth
Jan 23, 2022
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Reception is extremely rude. VERY RUDE!! Was calling about my young sons vaccination appointment as they had changed the time without telling me. I was lucky to open the Hot Doc App and noticed they changed the times so called to ask why and I was told sharply to get my son to the changed appointment time and because my childs grandparent was taking my child as I had to work I was asking just a few questions for my mothers behalf in regards to what paperwork she would need to fill out to which I got if my son is already an existing patient she wont need to fill anything out and then
C. M.
Jan 21, 2022
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Booked for covid booster. Reception rude - didnt even ask for ID. GP Dr Uddin called me into nurses room, didnt ask any questions about me, didnt do a consult or ask if I faint with needles or have a reaction, didnt allow me to ask questions about the vaccine (as it was different to last), stuck the needle in, slapped a band aid on and rushed me into the waiting room and said wait for 10 mins - bye. I was in there for literally 1 min. . I almost fainted getting up as he rushed me out. It was absolutely the worst doctors surgery I have ever been too. I am reporting to Qld health
Sienna Stokes
Jan 14, 2022
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Dr S Mondal was rude, and wanted to tell my boss my medical reasons for not being at work today, I told him no as it is not my Bosses business as it is a personal medical reason why i was away from work. He then proceeded to demand i let him have access to my blood tests with other doctors, and wanted approval from me to grant him access Which i Rejected, All i wanted was a medical certificate for today as i called in sick, This seemed to make him mad/annoyed and apparently the only way to get the answers he wanted was through blood tests, didn't matter that i already told him I've had them and
Monika Burrows
Dec 16, 2021
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The lady who was on reception was extremely rude. I arrived for my covid vaccine appointment on time and had already checked in but i decided to check with reception and asked a simple question if this was okay. She looked at me with disgust and asked for my surname and never responded to my question. I waited over 45min in the waiting room as my name was not being called. I went back to reception to ask what was going on and if i was in the system but she picked up the phoned instead. She then told me to just wait. I checked back on my app status and it came up as appt already conducted while
