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Stephens Jewellers Stephens Jewellers
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Business Details
32 Years
experience
Your Trusted Jewelry Store in Shepparton
Established in 1994 by Stephen and Michelle Schneider, Stephens Jewellers has grown from a local enterprise into a trusted name in the Goulburn Valley's jewelry industry. Our roots trace back three generations through Michelle's grandfather, a watchmaker who founded Shepparton's first jewelry store in 1951. With two locations in Shepparton and a flagship store in Echuca since 2014, we combine tradition with modern expertise, offering an international network of diamond merchants and designers. Our team of over 25 experienced professionals delivers personalized service, specializing in custom jewelry design, engagement rings, and restoration.

Stephen's extensive global training ensures access to cutting-edge techniques and competitive pricing. We remain committed to serving our community with quality products, exceptional value, and a philosophy centered on client satisfaction. Our stores feature private consulting suites for tailored appointments, ensuring every customer receives dedicated attention.
Services
Custom Design Jewelry Repair Engagement Rings Wedding Bands Diamond Merchants Watch Sales Private Consultations Restoration International Sourcing Valuations
Details
  • Year established: 1994
Highlights and features
  • We offer 30+ years of combined experience in jewelry design and retail.
  • Our international network provides access to exclusive diamond sources.
  • We specialize in custom CAD-designed jewelry tailored to client preferences.
  • Our team includes qualified jewellers with expertise in heritage restoration.
  • We maintain a local focus with global industry connections.
Update Listing
Services
Custom Jewelry Design
Our CAD-assisted custom design service transforms client visions into unique jewelry pieces. With Stephen's international training and Frank's expertise, we offer personalized consultations in private suites. Clients benefit from direct access to global designers and materials, ensuring one-of-a-kind creations that reflect individual stories and preferences.
Jewelry Repair
Our qualified jewellers specialize in repairing and restoring precious items to their original condition. Using traditional techniques combined with modern tools, we handle everything from simple resizing to complex heritage piece restoration. The service maintains the integrity of valuable jewelry while ensuring structural longevity and aesthetic appeal.
Engagement Rings
We offer an extensive selection of certified diamond engagement rings and wedding bands. Our inventory includes Australian pink diamonds, Canadian fire diamonds, and lab-grown options. Clients receive expert guidance on diamond shapes, metal choices, and ethical sourcing to find the perfect symbol of commitment within their budget.
Watch Sales
Our watch collection features premium brands like PANDORA, SWAROVSKI, and CITIZEN across men's, women's, and unisex styles. From luxury Swiss-made pieces to affordable fashion watches, we provide after-sales servicing and warranty support. The range includes diamond-accented models and innovative designs for various lifestyles.
Private Consultations
Exclusive private appointments allow focused discussions about jewelry needs in a comfortable setting. Available at both Shepparton locations, this service caters to clients seeking discreet assistance with major purchases, custom projects, or valuation assessments. It ensures personalized attention without time constraints.
People
Stephen Schneider
Founder & Director
With international diamond trade expertise and 30+ years in the industry, Stephen established the business in 1994. He oversees global sourcing and maintains quality standards.
Michelle Schneider
Co-Founder
As co-founder, Michelle contributes her family's three-generation jewelry legacy to client consultations. She focuses on customer relations and store operations.
Frank
Design Specialist
Leading custom design projects, Frank combines CAD technology with traditional craftsmanship. He has 20+ years' experience creating bespoke jewelry solutions for clients.
Questions
Do you offer custom jewelry design services?
Yes, we provide CAD-assisted custom design with private consultations available in Shepparton and Echuca stores.
Can you repair heirloom jewelry pieces?
Our qualified jewellers specialize in restoring heritage items while maintaining their original character and structural integrity.
What diamond sourcing options are available?
We offer Australian pink diamonds, Canadian fire diamonds, lab-grown diamonds, and ethically sourced international options.
Do you have watch servicing capabilities?
We provide after-sales servicing for watches purchased through us, including battery replacements and movement maintenance.
Are financing options available for purchases?
Yes, we offer VIP financing programs for major jewelry purchases. Enquire in-store for specific terms and conditions.
Reviews (5)
Claire Nixon
Nov 26, 2021 Report
I have shopped at all Stephens stores and found the staff amazing and the product rage is the best I have seen.
Vanessa Kotsakis
Jun 07, 2021 Report
I purchased a Pendant Necklace from Stephens Jewellers last week via their online store. The item was sent promptly by express, it extremely well packaged and I was very happy with their service. Highly recommended.
Kirsty True
Jan 06, 2021 Report
The staff went above and beyond to make sure I was satisfied with my engagement ring. We are so grateful and thankful.
Christiano Design Studio
Oct 09, 2020 Report
Regarding my previous review about one of the staff, i Just received a call from Stephen the owner of stephen's jewelery, he apologizes for his staff's unacceptable behavior/attitude. And off course i accepted his apologizes no doubt. But one thing that is extraordinary as a jewelry shop owner who has several branches in Shepparton sincerely apologizes, it's really the soul of a knight, the soul of a winner is in him. instead I feel respect, so do not hesitate to come to their store and buy their product. the owner is very professional and very low profile, and their manager Frank as well
Tom Collins
Jul 04, 2018 Report
Shop 24/110 Benalla Rd, Shepparton VIC 3630 Last week my wife went into view eternity rings. There was an older woman and a young woman. Note this was a Bona Fide request as we have been looking for an eternity ring for a while. My wife found the staff disinterested, lacking knowledge, manners the whole experience was underwhealming. The shop was empty therefore it wasn't due to being preoccupied.

I just feel sorry for the owner, you don't put the effort into modelling a presentable shop buy stock worth round the $2 million mark to employ staff to treat customers as bothersome. Best of luck your