Business Details
39 Years
experience
Emergency
services
Trusted Commercial Cleaning & Facility Services in South Melbourne
Established in 1987, Demosservices has grown into a 100% female-owned enterprise dedicated to ethical operations, sustainable innovation, and transparency. Our approach combines tailored cleaning solutions with measurable outcomes, supported by long-term client partnerships. We prioritise staff well-being and retention, reflected in our 90% staff retention rate and 96% direct employment model. Our services span commercial cleaning, specialist cleaning for complex environments, and sustainability consulting aligned with ESG goals. We utilise technology like the myPSR dashboard for real-time accountability and client visibility.Holding ISO 9001, 14001, and 45001 accreditations, we maintain rigorous quality, environmental, and safety standards. Our commitment to Indigenous procurement sees 78% of consumables sourced from Indigenous-owned businesses. With operations across Victoria, New South Wales, and Queensland, we serve clients with a focus on cultural diversity and community representation. Our team's expertise extends to hospital-grade sanitisation, post-construction cleaning, and concierge services with 24/7 support. Through continuous improvement and innovation, we deliver consistent results that meet 100% of client KPIs month after month.
Services
Commercial Cleaning
Sustainability Consulting
Specialist Cleaning
Post-Construction Cleaning
Concierge Services
Hospital-Grade Sanitisation
Floor Maintenance
Waste Reduction Programs
24/7 Helpdesk Support
Digital Quality Assurance
Details
- Year established: 1987
Highlights and features
- We are Australia's leading 100% female-owned commercial cleaning provider since 1987
- Our ISO-certified operations ensure quality, safety and environmental compliance
- We maintain 90% staff retention through ethical employment practices
- Our myPSR dashboard provides real-time service tracking and transparency
- 78% of consumables sourced from Indigenous-owned businesses demonstrate ESG commitment
Associations and certifications
- ISO 9001
- ISO 14001
- ISO 45001
What people say
Exceeds the standard
Rapid response
Flexibility unmatched
Clear documentation
Proven reliability
Services
Commercial Cleaning
Tailored cleaning solutions for commercial spaces with KPI-driven delivery and audit-ready documentation. Our approach combines custom scopes with consistent execution across office buildings, retail spaces, and mixed-use developments. We utilise digital tools for real-time quality tracking and client visibility.
Specialist Cleaning
Expert cleaning for complex environments including healthcare facilities, laboratories, and high-specification commercial spaces. Our certified technicians use advanced techniques for natural stone finishes, commercial carpets, and high-access areas. Services include hospital-grade disinfection and scheduled deep cleans.
Sustainability Consulting
Environmental strategy services helping clients meet ESG targets through waste diversion and sustainable operations. We implement GECA-certified chemicals, oxidised water systems, and hybrid vehicle fleets. Our programs achieve measurable reductions in paper use and landfill waste.
Post-Construction Cleaning
Detailed cleaning services for newly constructed or renovated spaces. We follow manufacturer specifications for surface protection and conduct defect reporting. Our team handles dust removal, debris clearance, and final preparation for occupancy across residential and commercial developments.
Concierge Services
24/7 lifestyle services enhancing tenant experiences through parcel management and event coordination. Our helpdesk provides immediate response for service requests, ensuring uninterrupted operations for commercial properties and residential complexes.
People
Penelope Demos
Director/CEO
Penelope Demos leads Australia's first 100% female-owned commercial cleaning provider, established in 1987. With over 35 years' industry experience, she champions ethical business practices, Indigenous procurement, and technological innovation in facility management.
Questions
What commercial cleaning services do you offer?
We provide tailored commercial cleaning with KPI-driven delivery across office buildings, retail spaces, and mixed-use developments. Our services include daily maintenance, audit-ready documentation, and digital quality tracking through myPSR dashboard.
How do you ensure sustainability?
Our sustainability initiatives include 78% Indigenous supplier spend, 74% paper reduction through digital tools, GECA-certified chemicals, and hybrid vehicle fleets. We help clients meet ESG targets through waste diversion and sustainable operations.
Do you offer 24/7 support?
Yes, our 24/7 Helpdesk provides immediate response for service requests across all properties. This includes emergency cleaning requirements and after-hours concierge services for tenant needs.
What accreditations do you hold?
We maintain ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Safety) accreditations. These certifications demonstrate our commitment to international standards in all service delivery aspects.
How do you ensure service quality?
We use SafetyCulture (iAuditor) for over 12,000 inspections annually with 98.2% QA score. Our Nirovision facial sign-in system ensures staff accountability and site-specific safety briefings for every cleaning shift.
Reviews (2)
Nick
Oct 22, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Great team, a pleasure to deal with, go above and beyond and would highly recommend using thier services. Thank you!
Great team, a pleasure to deal with, go above and beyond and would highly recommend using thier services. Thank you!
Zerina Sehic
Jan 23, 2019
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Best in the business. Thank you to the team, in particular Andrew, Penny & Nick for always resolving and actioning things so promptly. Wouldnt recommend anyone else, they get the job done and they definitely will not disappoint! Thank you guys for all your hard work :)
