Business Details
15 Years
experience
Emergency
services
Your Trusted IT Partner in Geraldton
Established in 2011, Norris & Hyde IT has built a reputation as a trusted provider of comprehensive IT solutions in Geraldton and across Western Australia. Our team of experienced professionals, led by directors Rohan Norris and Travis Hyde, brings over 30 years of combined industry expertise to deliver tailored technology services that meet the unique needs of each client. We specialise in IT infrastructure management, computer sales and service, remote support, and offsite backup solutions, ensuring businesses of all sizes can rely on efficient, secure systems. Our commitment to community values and continuous staff development enables us to provide consistent, high-quality service while maintaining a client-centric approach.By prioritising clear communication and customised strategies, we help organisations navigate technological challenges without the overhead of an in-house IT department. Our 24/7 remote access support and flexible service models demonstrate our dedication to minimising business disruption. With a proven track record of successful implementations ranging from single workstations to large corporate networks, we focus on building long-term relationships through reliability and technical excellence. Our clients consistently praise our responsiveness, competitive pricing, and ability to deliver complex projects on time, reflecting our core belief that trust forms the foundation of lasting business partnerships.
Services
IT Management
Computer Sales
Remote Support
Offsite Backup
Network Infrastructure
Disaster Recovery
Server Installation
Software Solutions
VPN Services
Technical Support
Details
- Year established: 2011
Highlights and features
- We have over 30 years combined industry experience in IT infrastructure management
- Our customised solutions adapt to unique business requirements and budgets
- 24/7 remote support minimises business downtime and technical disruptions
- Locally owned and operated with deep community connections in Geraldton
- Proven track record delivering complex IT projects on time and budget
What people say
Knowledgeable and reliable
Best IT service
Professional and friendly
Delivers on time
Competitive pricing
Services
IT Management
Our IT management services provide comprehensive oversight of business technology systems. We specialise in maintaining and optimising networks ranging from small office setups to large corporate environments. Our proactive monitoring and maintenance ensure minimal downtime while our customised solutions adapt to evolving business needs. With certified technicians handling day-to-day operations, clients benefit from reliable system performance and strategic technology planning.
Computer Sales
We offer expert computer sales and equipment solutions tailored to business requirements. Our team provides unbiased recommendations on desktops, laptops, and peripheral devices from trusted brands. With competitive pricing and technical expertise, we ensure clients receive optimal hardware configurations for their specific workflows. Our service includes installation, configuration, and ongoing support to maximise technology investments.
Remote Support
Our remote support service delivers immediate technical assistance through secure online connections. Available during extended business hours, this service addresses urgent issues without requiring on-site visits. Using advanced tools, our technicians resolve software problems, configuration errors, and system malfunctions efficiently. This service complements our on-site support for comprehensive IT coverage.
Offsite Backup
We implement robust offsite backup solutions to safeguard critical business data. Our systems provide automated, secure cloud storage with rapid recovery options. Designed for businesses of all sizes, these solutions protect against data loss from hardware failures, cyber threats, or physical disasters. Regular testing ensures reliable data restoration when needed.
Network Infrastructure
Our network infrastructure services design and maintain reliable business communication systems. We specialise in wired and wireless network deployments, router and switch configurations, and security implementations. From initial design to ongoing maintenance, our solutions ensure stable connectivity and optimal performance for business operations.
People
Travis Hyde
Director
With 15 years in the tech industry, Travis Hyde co-founded Norris & Hyde IT to deliver quality IT solutions. He focuses on client relationships and team development while maintaining technical expertise in infrastructure solutions.
Rohan Norris
Director
Rohan Norris brings 15 years of IT experience to Norris & Hyde IT. As co-founder, he specialises in client engagement and problem-solving, leveraging extensive technical knowledge to develop customised IT strategies for business clients.
Ren Koen
Office Manager
Ren Koen manages NHIT's administrative operations with three years of experience in business management. She oversees financial processes and personnel matters, ensuring smooth day-to-day operations for the IT services provider.
Tom Lawley
Technician
Tom Lawley has developed his IT skills over four years at Norris & Hyde IT. Specialising in onsite networking solutions, he provides technical expertise for client infrastructure projects while continuing professional development.
John Duke
Technician
John Duke brings over a decade of IT experience to Norris & Hyde IT. With two years in his current role, he excels at onsite technical support and problem-solving for complex system challenges faced by business clients.
Questions
What IT services do you offer in Geraldton?
We provide comprehensive IT management, computer sales, remote support, offsite backup solutions, network infrastructure services, and disaster recovery in Geraldton and throughout Western Australia.
Do you support businesses with existing IT systems?
Yes, we work with all existing IT infrastructures, providing upgrades, maintenance, and optimisation services tailored to your current systems and business requirements.
What makes Norris & Hyde IT different from competitors?
Our combination of local ownership, 30+ years combined experience, customised solutions, and proven track record delivering complex projects sets us apart in Geraldton's IT market.
Are your services available outside Geraldton?
We serve clients throughout Western Australia, offering both remote support and onsite services for businesses located outside Geraldton.
How do you handle data security for businesses?
We implement robust offsite backup solutions and security protocols tailored to your business needs, protecting against data loss and unauthorised access while ensuring compliance.
Reviews (1)
William Campbell
Dec 30, 2020
Report
Not Happy left laptop in store middle of week to ether fix laptop or save SSD data. Had not heard from then middle of next week rang and spoke to computer tech did not know what was happening, after finding laptop said he would have a look and ring back to his credit he did saying laptop not fixable and he could not download data from Hard drive had to send off to specialist. to add insult to injury got charged $110. picked up laptop and took it to their opposition. The Tech opened laptop and removed SSD plugged into his computer and hey presto up came the stored Data. To their credit they have