Business Details
23 Years
experience
Emergency
services
Your Trusted IT Partner in Cairns
Reef IT was established in 2003 with a vision to deliver tailored IT solutions prioritising client needs over profit-driven motives. Founded by Aaron Jervis, a seasoned IT professional with experience across local and interstate companies, the business began in a modest 80m office in Cairns and has grown into a trusted provider for small-to-medium enterprises across diverse industries including healthcare, legal, accounting, and not-for-profits. Our team of dedicated IT professionals specialises in designing, implementing, and managing secure, scalable IT infrastructures tailored to evolving business requirements.We combine technical expertise with a deep understanding of client operations to deliver solutions that enhance reliability, performance, and cybersecurity resilience. With a focus on long-term partnerships, we provide 24/7 support, proactive network monitoring, and strategic technology recommendations to ensure businesses remain competitive in a rapidly changing digital landscape. Our commitment to innovation is matched by our dedication to being a great workplace, fostering a culture of continuous learning and client-centric service delivery.
Services
Managed IT Support
Business Internet
Business Telephony
Remote Support
Cyber Security
Details
- Year established: 2003
Highlights and features
- We offer 24/7 technical support for urgent IT issues
- Our solutions are customised to specific business requirements
- Specialised cybersecurity measures protect against modern threats
- Fast and reliable business internet services with 4G backup options
- 19+ years of experience supporting Queensland businesses since 2003
Services
Managed IT Support
Our Managed IT Support ensures continuous network operation through proactive monitoring and rapid issue resolution. We handle hardware, software, and cloud infrastructure maintenance to prevent downtime. Businesses benefit from tailored solutions that evolve with their changing needs while maintaining strict security protocols.
Business Telephony
Cloud-based VoIP solutions provide flexible communication options for modern workplaces. Our systems enable remote access to office phone features while offering cost-effective scalability. We implement secure, future-proof telephony infrastructure that integrates with existing business applications.
Business Internet
High-speed internet solutions with 4G backup ensure uninterrupted connectivity for critical operations. We optimise network performance and security while providing tailored connectivity options for multi-site businesses. Our support includes NBN upgrades and WAN/LAN implementation.
Cyber Security
Comprehensive security solutions protect against evolving cyber threats through continuous monitoring and proactive defence measures. We implement robust backup systems and rapid response protocols to ensure business continuity in case of breaches.
Remote Support
24/7 remote assistance resolves IT issues promptly without requiring on-site visits. Our team uses advanced monitoring tools to diagnose and fix problems efficiently. This service minimises downtime while maintaining high security standards for network access.
People
Aaron Jervis
Founder
With extensive experience in IT services across Australia, Aaron established Reef IT in 2003 to provide client-focused technology solutions. He leads a team dedicated to delivering reliable IT infrastructure while maintaining a strong company culture.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, cybersecurity solutions, business internet, cloud telephony, and remote technical assistance tailored to small-to-medium enterprises.
Are your support services available outside regular business hours?
Yes, our technical support team is available 24 hours a day, 7 days a week for urgent IT issues.
Which areas do you service?
We support businesses across Queensland, from Cairns to Brisbane, and extend our services to Papua New Guinea.
How do you handle cybersecurity threats?
We implement continuous monitoring, regular security updates, and rapid response protocols to protect against cyber threats and ensure business continuity.
Can you help with NBN connection issues?
Yes, we assess and optimise NBN connections to improve speeds and reliability for businesses experiencing performance issues.
