Business Details
50+ Years
experience
Your Trusted Insurance Partner Since 1956
Established in 1956, Bruce Chiene Insurance Brokers has built a legacy of trust and expertise in insurance broking and risk management. Our approach centres on understanding the unique risks of each business we serve, delivering tailored insurance solutions backed by decades of industry knowledge. We prioritise long-term partnerships, offering personalised service that adapts to evolving client needs across sectors like transport, construction, demolition, medical, and retail. Our team combines technical proficiency with practical insight to design insurance programs that align with business objectives.We provide comprehensive support, including risk assessments, policy design, access to leading insurers, claims advocacy, and strategic risk advice. With a client retention rate of 98%, our commitment to transparency, ethical practices, and client-centric outcomes remains unwavering. Our dedicated claims team ensures 74% of claims are resolved within 30 days, reflecting our focus on efficiency and client satisfaction. Backed by generations of experience, we continue to serve Australian businesses with the same principles that have defined us since our founding.
Services
Business Insurance
Construction Insurance
Cyber Insurance
FreightInsure
Professional Indemnity Insurance
Industrial Special Risks Insurance
Marine Transport & Logistics Insurance
Plant & Equipment Insurance
Strata Insurance
Workers Compensation Insurance
Details
- Year established: 1956
Highlights and features
- We have over 70 years of experience in insurance broking and risk management.
- Our team delivers tailored insurance programs for diverse industries.
- We ensure 74% of claims are paid within 30 days for client peace of mind.
- Our client retention rate of 98% reflects our commitment to service excellence.
- We provide access to leading local and international insurers for comprehensive coverage.
Associations and certifications
- Insurance Brokers Code of Practice (IBCOP)
What people say
Great team
Highly experienced
Fantastic service
Decent pricing
Best results
Services
Business Insurance
Protect your business from unforeseen risks with customised insurance solutions. We assess your unique operational risks and design policies covering property, liability, and business interruption. Our partnerships with leading insurers ensure comprehensive coverage tailored to your industry needs.
Construction Insurance
Comprehensive coverage for construction projects, including plant, equipment, and liability risks. We provide tailored policies for residential, commercial, and infrastructure developments, ensuring protection from groundworks to project completion across Australia.
Cyber Insurance
Safeguard against digital threats with cyber insurance covering data breaches, ransomware, and business disruption. Our policies address legal costs, notification expenses, and recovery support for businesses of all sizes in an increasingly connected world.
FreightInsure
Specialised freight protection offering up to $100,000 coverage per consignment. Designed for transport operators and logistics providers, this policy covers goods in transit across road, air, and sea networks throughout Australia and beyond.
Professional Indemnity Insurance
Protect your professional practice with coverage for claims arising from negligence, errors, or omissions. Our policies support consultants, architects, engineers, and other professionals with tailored protection against legal costs and compensation claims.
People
Warren Schafer
Managing Director
With decades of industry leadership, Warren Schafer prioritises client-centric solutions, asking 'if this were my business, what advice would I want?' His approach ensures ethical, practical risk management strategies.
Tim Smith
Director
Tim Smith focuses on cultivating strong client and insurer relationships, ensuring optimal outcomes through collaborative partnerships and deep understanding of business risk profiles across diverse sectors.
Deborah Schafer
Director
Deborah Schafer treats clients like family, driving our 98% retention rate. Her client-first philosophy ensures long-term trust and tailored insurance solutions that evolve with business needs.
Scott Hardiman
Director
Scott Hardiman believes in understanding business operations to deliver effective insurance advice. His expertise ensures clients receive coverage that aligns precisely with their operational risks and growth objectives.
Questions
What industries do you specialise in?
We serve transport, construction, demolition, medical, retail, professional services, and more, with tailored insurance solutions for both standard and complex risks.
How quickly are claims processed?
74% of claims are resolved within 30 days, supported by our dedicated claims team ensuring efficient, transparent outcomes from submission to settlement.
Do you offer cyber insurance coverage?
Yes, our cyber insurance protects against data breaches, ransomware, and digital threats, covering legal costs and business interruption recovery for modern enterprises.
Can I get freight insurance for my transport business?
Yes, FreightInsure provides up to $100,000 coverage per consignment for road, air, and sea freight operations across Australia and international routes.
How do you tailor insurance programs?
We conduct comprehensive risk assessments, then design policies aligned with your business operations, industry risks, and growth objectives using our insurer network.
What is your client retention rate?
We maintain a 98% client retention rate through personalised service, mutual trust, and long-term partnerships built over our 70-year history.
Reviews (2)
Mark Wayman
Oct 06, 2021
Report
Positive:Professionalism
Highly Recommend, made a difficult situation a lot easier. Big thanks to Deb, Scott and the team.
Highly Recommend, made a difficult situation a lot easier. Big thanks to Deb, Scott and the team.
Rod Marchant-Smith
Jan 12, 2020
Report
Warren and his team have been looking after us for over 10 years now. Fantastic service and decent pricing. Couldn't do better!
