Business Details
17 Years
experience
Emergency
services
Trusted Air Conditioning Solutions in Darwin
Established in Darwin in 2009, our business has grown to become a market leader in residential and commercial air conditioning solutions. Our success stems from a commitment to quality products, superior workmanship, and open communication. We prioritise ongoing training for our team of 15+ qualified technicians, ensuring technical excellence and exceptional customer service. With a dedicated service fleet supporting over 6,000 units across the Northern Territory, we guarantee prompt assistance and maintain a 5-year warranty on all installations. Our team's expertise spans split systems, VRF installations, and large-scale commercial projects, serving Darwin, Palmerston, and surrounding regions.We pride ourselves on providing tailored solutions that meet individual client needs while maintaining industry-leading safety standards. As registered service agents for major brands like Panasonic and Mitsubishi, we combine technical proficiency with a customer-centric approach. Our apprenticeship program has trained seven professionals who continue to contribute to our team's growth. Backed by the Telstra Small Business Award (2014), we remain focused on innovation and community service, ensuring reliable cooling solutions for both residential and commercial clients.
Services
Air Conditioning Installation
Split System Servicing
Commercial Projects
Warranty Repairs
VRF Installations
Residential Projects
Mechanical Servicing
Project Management
Emergency Repairs
System Maintenance
Details
- Year established: 2009
Highlights and features
- We offer 5-year service and repair warranties on all installations
- Our team services over 6,000 air conditioners across Darwin
- We provide prompt response times using cloud-based job management
- Our technicians receive continuous technical and communication training
- We're registered service agents for leading air conditioning brands
Associations and certifications
- Panasonic
- Mitsubishi
- Fujitsu
What people say
Immediate help
Superior service
Reliable workmanship
Prompt response times
Quality solutions
Services
Air Conditioning Installation
We provide complete air conditioning installation services for residential and commercial properties. Our team specialises in split systems and VRF installations suited to Northern Territory conditions. All installations come with a 5-year warranty for complete peace of mind.
Split System Servicing
Regular servicing ensures optimal performance of split air conditioning systems. Our technicians use quality parts and provide scheduled maintenance reminders to keep units running efficiently throughout their lifespan.
Commercial Projects
We handle large-scale commercial air conditioning projects with precision project management. Our experience includes complete system retrofits and ongoing maintenance for hotels, apartments, and business premises across Darwin.
Warranty Repairs
As registered service agents for major brands, we handle warranty repairs for all makes. Our fast response times and stocked service vehicles ensure minimal downtime for both residential and business clients.
VRF Installations
We specialise in VRF systems for multi-zone cooling requirements. Our installations include the largest Panasonic VRF system in the Northern Territory, providing energy-efficient solutions for residential developments and commercial buildings.
People
Steve Johnstone
Director
With over 20 years' experience, Steve oversees major projects and business development. He focuses on team leadership, quality control, and industry innovation while managing large-scale installations across the Northern Territory.
Eyve Johnstone
Operations Manager
Eyve manages day-to-day operations, job scheduling, and financial administration. Her strong administrative background ensures efficient communication between teams and clients while maintaining the company's high service standards.
Questions
What areas do you service?
We service Darwin, Palmerston, Humpty Doo, and all areas across the Top End region of the Northern Territory.
Do you offer emergency repairs?
Yes, we provide urgent air conditioning repairs with fast response times using our dedicated service fleet.
What brands do you service?
We service all major brands including Panasonic, Mitsubishi, and Fujitsu as registered service agents.
Do you offer warranties?
All our installations come with a 5-year service and repair warranty for complete peace of mind.
How can I schedule a service?
You can schedule a booking through our website or by calling us directly at 08 8967 1643.
Reviews (5)
Kit Jolley
Oct 22, 2021
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Excellent service. Professional tradesmen. Very accommodating with all requests. Extremely helpful and knowledgeable. Very reasonable pricing. I will certainly make UB Cool my go to place for all of my air conditioning and electrical work.
Chris Whytt
Jan 23, 2020
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By far the worst company I have used. Disgusting customer service by the owner, Steve, and even worse treatment of women. I will never support this behaviour, there are far better local businesses worthy of my business. It's not worth the hassle, they are nice to your face when you're spending money, but completely different when it comes to after-sales 'service'. The owner has become far too arrogant for his own good, and openly refuses to come out to warranty jobs because he "doesn't need the business", regardless of consumer rights - which he has no interest in. If you use this company, just
Steve Casso
Dec 01, 2019
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These guys are the best. From the Techs to the staff in the office the service and work carried out is spot on. I wouldnt use anyone else, 5 stars.
Paul Murphy
Nov 14, 2019
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Mate of mine told me these guys were good. I'm glad I listened. Fast Professional Installation. I recommend!
K. Y.
Aug 30, 2019
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These guys have replaced multiple aircons, all on separate occasions with little notice, no fuss, no mess , within the last 3 years all in still working order! Good Quality and Price!
