Business Details
14 Years
experience
Emergency
services
Trusted Mental Health Services in Newcastle, NSW
New Psych Psychologists is a dedicated team of psychologists, clinical psychologists, psychiatrists, couples and family therapists based in Newcastle, NSW, providing services across Australia. We specialise in helping individuals navigate life's challenges through evidence-based counselling, critical incident response, and tailored workplace mental health solutions. With a focus on creating meaningful change, our team offers face-to-face, telehealth, and phone consultations to accommodate diverse client needs. Our Employee Assistance Program (EAP) services support organisations nationwide with psychological assessments, leadership coaching, and crisis intervention.We prioritise cultural inclusivity, serving Indigenous Australians, LGBTQIA+ communities, and individuals with disabilities. Established in 2012, our practice combines clinical expertise with compassionate care to deliver measurable improvements in client wellbeing. We maintain membership with the Employee Assistance Professional Association of Australasia, ensuring adherence to the highest professional standards.
Services
Counselling
EAP Services
Critical Incident Response
Psychological Assessments
Workplace Mediation
Organisational Change Support
Telehealth Consultations
Phone Consults
Leadership Coaching
Family Therapy
Details
- Year established: 2012
Highlights and features
- 24/7 critical incident response team available for emergencies
- Diverse team with expertise in trauma, organisational change, and family therapy
- Evidence-based practices integrated with client-specific needs
- Tailored workplace mental health programs for Australian businesses
- NDIS-registered service provider with specialist assessment capabilities
Associations and certifications
- Employee Assistance Professional Association of Australasia
What people say
Outstanding customer service
Highly skilled staff
Prompt critical response
Excellent training programs
Proactive mental health support
Services
Employee Assistance Program
NewPsych's EAP offers confidential psychological support for employees and families, including crisis response, leadership coaching, and workplace mediation. Our evidence-based programs reduce absenteeism while improving productivity and organisational culture. Services include fitness-for-work assessments, tailored training, and detailed reporting to support strategic mental health initiatives.
Critical Incident Response
24/7 trauma response services for organisations experiencing workplace crises. Our specialists provide immediate psychological intervention, debriefing, and ongoing support following critical events. This service helps organisations manage distress, maintain operational continuity, and support affected employees' recovery through evidence-based trauma care protocols.
Telehealth Counselling
Secure video consultations with qualified psychologists Australia-wide. This service provides access to mental health professionals regardless of location, offering flexible scheduling and continuity of care. Clients receive the same evidence-based treatment as face-to-face sessions through our encrypted telehealth platform.
Psychological Assessments
Comprehensive assessments for fitness-for-work determinations and return-to-work planning. Our clinicians use standardised tools to evaluate psychological capacity, providing detailed reports for employers and healthcare providers. This service supports informed decision-making regarding workplace adjustments and rehabilitation programs.
Workplace Mediation
Specialist mediation services to resolve workplace disputes and prevent escalation. Our accredited mediators facilitate constructive dialogue between parties to achieve mutually acceptable solutions. This proactive approach reduces workers' compensation claims, improves team dynamics, and maintains productive working relationships through impartial, structured interventions.
Questions
What mental health services does NewPsych offer?
We provide counselling, EAP programs, critical incident response, psychological assessments, workplace mediation, and telehealth consultations for individuals and organisations Australia-wide.
How can businesses access EAP services?
Organisations can contact our External Relations team on (02) 4926 5005 to discuss tailored EAP packages including 24/7 support and workplace mental health initiatives.
Are services available outside Newcastle?
Yes, we offer face-to-face services through local practitioners nationwide, plus telehealth and phone consultations for remote access.
What crisis support options exist?
Our 24/7 critical incident response team provides immediate trauma support, with specialists available to attend onsite within hours of notification.
Do you support diverse client groups?
We specialise in culturally inclusive services for Indigenous Australians, LGBTQIA+ communities, people with disabilities, and those from diverse cultural backgrounds.
Reviews (6)
A. Coates
Jan 16, 2022
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Have searched for a psych that I gel with for a couple years now and finally found one at Newpsych. Cant fault the admin team either, have never had an issue and theyre always eager to help you if you need a last minute appointment. Wait times can be long so book in advance, you can always cancel later but that advice is true of any healthcare practice.
David Summers-Smith
Aug 16, 2021
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WARNING: major skeletons in this businesses closet. I was paired with an impaired psychologist who proceeded to lie about his impairment and how it drastically negatively affected me. Turned my life on its head and now I'm left to pick up the pieces with no responses to my enquiries about this. An absolute horror story. Do yourself a favour and look to other clinics for help.
Madeleine Higgins Mady
Jul 09, 2021
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If I could give zero stars, I would. After having a referral sent to doctor Anand in May I called up 2 weeks ago and asked where the progress of my referral was and was told that he is very busy and that she would look into it. No response. I called yesterday saying that I was genuinely starting to get desperate. The receptionist was very helpful and said that she would get the doctor to review it today and that they would call me. I ended just getting sent a text saying Hi Madeleine, unfortunately Dr Anand is unable to accept your GP referral due to time constraints. Please try Dr Venkatesh
Victoria Reid
Apr 23, 2021
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Absolutely would not recommend. It is hard enough to work up the motivation to make that first appointment, which I did, and had 2 sessions with a psych there but trying to get an appointment after was just ridiculous. It has been a month of leaving several messages and emails asking for an appointment and no one gets back to you. Ridiculous!
Sophia Roberts
Feb 04, 2021
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Perfectly good psychologists, Matthew Jepsen is an exceptional EMDR practitioner. The foyer and waiting area is fantastic with a calming atmosphere and inspirational TED talks to watch while you wait. The only down side is the female toilets feel like a park public restroom. Not very inviting at all and need a makeover stat! That's my reason for losing 1 star.
Ashlee
Nov 30, 2020
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I've had gone to many psychologists in the past & had many bad experiences but New Psych is amazing! the layout & decor of the place is beautiful with the trees & the mini cinema but my psychologist Kate Maher is phenomenal! She's so good at her profession but even so I've been to other psychologists at new psych & theyre just as good too! I recommend New Psych to all my friends
