Business Details
31 Years
experience
Emergency
services
Trusted Child Care and Home Services in Albury
Established in 1995, Family Friend has been a trusted provider of childcare and home services in the Albury/Wodonga region for over 25 years. Our team of 30-40 dedicated staff, including certified educators and caregivers, delivers accredited programs meeting all seven National Quality Standards. We operate a purpose-built OOSH care centre since 2007, offering before/after school and vacation care for children aged 5-12 years, while our in-home services provide tailored childcare, respite care, and domestic assistance.Our non-subcontracted model ensures rigorous quality control through direct staff management, with all personnel undergoing police checks and safety training. We maintain 24/7 availability for emergency home services, supported by two dedicated transport vehicles for school pickups and holiday activities. Our commitment to excellence has earned recognition from the National Childcare Accreditation Council and both NSW and Victorian regulatory bodies.
Services
OOSH Care
In-Home Childcare
Home Cleaning
Babysitting
Home Care
Details
- Year established: 1995
Highlights and features
- 25+ years of local childcare expertise since 1995
- Fully accredited across all seven National Quality Standards
- Directly employed staff with mandatory safety certifications
- 24/7 availability for emergency home care services
- Government-approved provider for childcare subsidies
Associations and certifications
- National Quality Standards
- National Childcare Accreditation Council
- National In-home Childcare Association
What people say
Safe environment
Qualified staff
Flexible hours
Government approved
Reliable service
Services
OOSH Care
Our OOSH Care program provides before and after school supervision for children aged 5-12 years, operating 6:30am-6:00pm weekdays. Includes nutritious meals, homework assistance, and structured recreational activities. Fully approved for Child Care Benefits and Tax Rebates.
In-Home Childcare
Tailored in-home childcare services cater to infants through 12-year-olds, particularly for families unable to access mainstream care. Available 24/7 with qualified staff holding first aid certifications and police checks, meeting all government accreditation standards.
Home Care
Private home care services offer practical support for aged individuals, post-hospital recovery, or disability assistance. Services include personal hygiene, meal preparation, medication supervision, and transport, delivered by certified caregivers available on flexible schedules.
Babysitting
Flexible babysitting services provide safe supervision in clients' homes for special occasions or emergencies. Staffed by experienced caregivers with police checks, offering hourly rates for short-term needs or overnight stays.
Domestic Cleaning
Professional domestic cleaning services cover regular or one-off housekeeping requirements. Services include deep cleaning, laundry, meal preparation, and organisation, delivered by WorkCover-accredited staff with security and safety prioritised.
People
Ailsa Carr
General Manager
With over 20 years in childcare management, Ailsa oversees daily operations and quality assurance across all services, ensuring compliance with national standards.
Dianne Mitchell
Operations Manager
Dianne coordinates field staff operations since 1999, maintaining service quality through rigorous staff training and client need assessments.
Wendy Henderson
Owner/Director
Founder Wendy established Family Friend in 1995, driving its growth into a multi-service provider while maintaining community-focused values.
Questions
What childcare subsidies apply to your services?
We accept Child Care Benefits (CCB) and Child Care Rebates (CCR), with fees adjusted according to government subsidies.
Do you offer emergency childcare services?
Yes, our 24/7 home services team provides emergency childcare with prior arrangements.
How are caregivers selected?
All staff undergo police checks, first aid certification, and mandatory training programs.
What areas do you service?
Primarily Albury and Wodonga regions, including surrounding rural communities.
Are your facilities accredited?
We meet all seven National Quality Standards and hold accreditations from NSW and Victorian regulatory bodies.
How to enrol in OOSH Care?
Register with Centrelink first, then contact us for documentation and orientation.
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