Business Details
33 Years
experience
Emergency
services
Professional Damage Restoration Services Melbourne
Capital Facility Services has been a trusted provider of commercial cleaning, water damage restoration, mould remediation, and fire damage restoration services across Melbourne and Regional Victoria for over two decades. Our commitment to quality is underscored by our ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 certifications, reflecting our dedication to excellence in quality management, environmental responsibility, and occupational health and safety. With a team of IICRC-certified technicians and a network of skilled contractors, we deliver end-to-end solutions tailored to both commercial and residential needs. Our 24/7 emergency response service ensures rapid mobilisation within an hour for water, fire, and flood damage incidents, minimising secondary risks like mould contamination.We prioritise transparency, offering detailed damage assessment reports and collaborating closely with insurance providers to streamline claims processes. Our expertise extends to specialised sectors including healthcare, education, and industrial environments, where we implement sanitisation and maintenance programs aligned with stringent compliance standards. Backed by a 93% customer satisfaction rating and over 9,000 projects managed in the past five years, we combine technical proficiency with client-centric service to restore properties to pre-loss conditions efficiently and safely.
Services
Water Damage Restoration
Mould Remediation
Fire Damage Cleanup
Commercial Cleaning
Building Maintenance
Details
- Year established: 1993
Highlights and features
- 20+ years of experience in commercial cleaning and disaster restoration
- ISO-certified quality, safety, and environmental management systems
- 24/7 emergency response with 1-hour mobilisation across Melbourne
- IICRC-certified technicians for water, fire, and mould remediation
- 93% customer satisfaction rating with 9,000+ projects managed
Associations and certifications
- ISO 9001:2015
- ISO 14001:2015
- ISO 45001:2018
- Institute of Inspection Cleaning and Restoration Certification (IICRC)
What people say
Rapid emergency response
Professional and thorough
Excellent insurance support
Effective mould removal
Transparent communication
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies with rapid 24/7 response, professional extraction, and state-of-the-art drying programs. We assess structural risks, manage moisture control, and prevent mould growth, ensuring properties are restored to pre-loss conditions. Insurance reporting and collaboration with assessors streamline claims processes for commercial and residential clients.
Mould Remediation
Certified by the IICRC, our mould remediation service includes inspection, containment, and removal using industry-standard practices. We address moisture sources, employ air filtration, and provide reconstruction services to eliminate contamination. Independent hygienist certification ensures environments are free of airborne mould post-treatment.
Fire Damage Restoration
We offer comprehensive fire damage restoration, including debris removal, smoke odour elimination, and structural reinstatement. Our 7-step process involves thermal fogging, content inventory, and collaboration with licensed trades for rebuilding. Detailed reporting supports insurance claims, ensuring compliance with safety and quality standards.
Commercial Cleaning
Specialising in healthcare, education, and industrial sectors, our commercial cleaning services include disinfection, hard-floor maintenance, and trauma cleanup. We implement periodic programs tailored to client needs, adhering to ISO-certified protocols for hygiene and safety in high-traffic environments.
Building Maintenance
Our building maintenance service focuses on reinstating properties after water, fire, or mould damage. Using a network of licensed contractors, we manage carpentry, plastering, and plumbing to restore structures. Project management ensures seamless coordination of trades for end-to-end restoration.
People
Jerry Lazaris
Founder & Director
With over 20 years in facility management, Jerry is a qualified accountant and IICRC-certified technician. He oversees operations and client relations, leveraging expertise in asset management and building construction to ensure service excellence.
Helen Mavrokefalos
Business Development Manager
Helen brings nearly two decades of corporate marketing experience, focusing on client relationship growth and compliance. She specialises in tender submissions and ensuring eco-friendly, safe practices across all service programs.
Questions
What areas do you service?
We operate across Melbourne and Regional Victoria, providing emergency and scheduled services for water, fire, and mould damage.
Are you available for emergencies?
Yes, our 24/7 emergency team mobilises within 1 hour of contact for urgent water, fire, or flood damage incidents.
Do you work with insurance companies?
Yes, we provide detailed damage assessment reports and collaborate directly with insurers to streamline claims processes.
What certifications do you hold?
We are ISO 9001, ISO 14001, and ISO 45001 certified, with IICRC accreditation for mould and fire damage remediation.
How do you handle mould contamination?
Our 8-step process includes inspection, containment, removal, and air filtration, following IICRC standards to ensure safe and lasting results.
Reviews (5)
Joanna Turnbull
Oct 11, 2021
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Positive:Professionalism,Responsiveness,Value
We used Capital for their Covid 19 Disinfection cleaning. They were out onsite within 2 hours and did both the surfaces and fogging to areas. Really responsive. Covered all the areas we needed. Their customer service was excellent too. Hightly recommend.
We used Capital for their Covid 19 Disinfection cleaning. They were out onsite within 2 hours and did both the surfaces and fogging to areas. Really responsive. Covered all the areas we needed. Their customer service was excellent too. Hightly recommend.
Angela Giokas
May 19, 2021
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Positive:Professionalism
When I receive good service I like to let other people know. Shout out to Jerry and Huss. We had a water leak and Capital facility services provided a damage assessment report and helped us with our insurance company to fix the problem. Thanks for your great work, guidance and making the process easy.
Service:Water damage cleanup
When I receive good service I like to let other people know. Shout out to Jerry and Huss. We had a water leak and Capital facility services provided a damage assessment report and helped us with our insurance company to fix the problem. Thanks for your great work, guidance and making the process easy.
Service:Water damage cleanup
Liz Baker Cheng
May 14, 2021
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I engaged Capital Facility Services to treat some mould and water i found at my home. I was extremely impressed from my first interaction with their office staff. Suzie was very knowledgeable and displayed empathy as I was very overwhelmed during the call. She explained the process of the initial assessment through to works being competed and scheduled their senior technician to attend. Jerry visited my home and was very thorough. His professionalism and his ability to explain the cause and the method to repair the damage was very comforting as I then knew this company knew what they were doing
Jodie Theets
May 04, 2021
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Huss and the other technician took control and cleaned and dried our wet carpet. They discovered mould issues and showed them to us and explained what had to be done. They built a containment and kept our kids same from toxic mould issues until all the mould was removed. They where true gems and we are thankful they were there to help us. Thanks from all of the Theets!
Kris Ponti
Mar 08, 2021
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Positive:Professionalism,Punctuality,Responsiveness,Value
Thank you for drying up our wet carpet and making it look like new. I thought we would have to replace it but somehow you saved us the hassle and cost and our water damaged carpet is now as good as new.
Services:Carpet cleaning,Water damage cleanup
Thank you for drying up our wet carpet and making it look like new. I thought we would have to replace it but somehow you saved us the hassle and cost and our water damaged carpet is now as good as new.
Services:Carpet cleaning,Water damage cleanup
