Travel Insurance Direct

Business Details

At Travel Insurance Direct, we understand that unexpected events can turn a dream holiday into a stressful experience. For years, weve been providing award-winning travel insurance solutions tailored to various travel needs, whether you're exploring overseas or enjoying a local getaway. Our comprehensive plans are designed to protect you from unforeseen costs, ensuring peace of mind wherever your adventures take you. We pride ourselves on offering coverage for medical emergencies, lost luggage, trip cancellations, and more, so you can focus on making memories. With 24/7 emergency assistance and a commitment to transparency, were here to support you every step of the way.

Our team continually updates our policies to address evolving travel risks, including COVID-related events, so youre always covered. Weve streamlined the process to make getting a quote and purchasing a policy quick and hassle-free. Whether you're a backpacker, a family, or a frequent traveller, we have a plan to suit your lifestyle. Trust us to safeguard your journeys, so you can travel far, smile wide, and explore with confidence. Were dedicated to helping Australians travel smarter and safer, backed by secure payment systems and a customer-first approach. Let us handle the uncertainties, so you can enjoy the adventure.

Services

Travel insurance Medical cover Luggage protection Cruise cover Trip cancellation Emergency assistance Annual multi-trip plans Domestic travel cover Snow sports cover COVID-related cover

Highlights and features

We offer 24/7 emergency assistance for travellers.
Our plans cover over 40 existing medical conditions automatically.
We include cruise cover as a standard inclusion at no extra cost.
We provide secure, PCI DSS-compliant online payments.
Our policies are tailored for backpackers, families, and frequent travellers.

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Services

Comprehensive travel insurance

Our Comprehensive (The Works) plan offers the highest level of protection for international travel, covering medical emergencies, luggage loss, and trip cancellations. Ideal for travellers seeking extensive coverage, it includes 24/7 emergency assistance and repatriation services. This plan ensures youre safeguarded against unexpected costs while exploring the world.

Domestic travel cover

This plan is designed for trips within Australia, providing essential protection for medical emergencies, lost belongings, and trip interruptions. Its a cost-effective way to ensure peace of mind during local getaways. Perfect for weekend trips or domestic adventures, it keeps you covered closer to home.

Annual multi-trip insurance

Tailored for frequent travellers, this plan covers multiple trips within a year under a single policy. Its ideal for those who travel often, offering convenience and savings. Enjoy continuous protection without the hassle of purchasing separate policies for each journey.

Cruise cover

Our cruise cover is included as standard in international policies, protecting you while cruising in Australian and international waters. It covers medical emergencies, trip cancellations, and luggage issues specific to cruise travel. Enjoy your voyage with the confidence that youre fully protected.

Snow sports cover

Add snow sports cover to your policy for protection during skiing or snowboarding activities. This optional benefit covers medical emergencies and equipment loss related to winter sports. Stay safe on the slopes with specialised coverage tailored for adventurous travellers.

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Reviews (7)

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Lillian James

Dec 16, 2020 Report

We have found this company to be outstanding during the pandemic. I had a cruise booked in Galapagos. After sending in a detailed spreadsheet with my claim, I received all of my money back including credit card charges. I received a full refund from LATAM for my flight but they were prepared to refund that too, if it didnt go through. It took a while to settle my claim but understandable in light of the current situation. I was very surprised to have my phone call answered within a few rings in the days after the Do Not Travel warning and the staff were always prompt and helpful when I made

Alyssa Kelly

Aug 31, 2020 Report

Positive:Professionalism,Quality,Responsiveness,Value
Thank you TID! I have always booked through TID and this year I had to claim twice. Both times I was able to get my full refund. It was easy enough to submit the claim online and the process was straight forward. I know Ill always use TID in future.

Neil Jamieson

Nov 25, 2019 Report

Have used TID for all my travel insurance for about 10 years. Always got it because they were the cheapest but never had to claim until my last trip and it was awesome. They sorted me right out. I got sick abroad and they looked after me. Cant recommend enough. Hot tip: always get travel insurance.

Jonathan Kwok

Sep 13, 2019 Report

0/5 - I thought Travel Insurance Direct were a great company until my latest incident has prompted me to find a new travel insurance company. Unfortunately due to a terrorist attack, my flight was delayed causing me to stay an additional night and losing a nights stay in my accomodation booked. I was told on the phone that the claim may have an exclusion but there would be no limit to it and that you can still submit it. To my understanding I thought TID had my back in this situation like they had before when I travelled to Malaysia. After posting my claims for the trip they have called me and

Georgie Greene

Aug 05, 2019 Report

Very disappointed with my claim result. I feel totally conned and ripped off by TID, I was delayed by 25 hours, but subsequently found out I wasnt insured if it was the airlines fault. As delays are mainly caused by the airlines, you would think it would be covered as a travel insurance standard, I was very surprised it wasnt. As the delay was so long, my original connections were lost, I was forced to buy an alternative ticket for $1000 AUD (cheapest option at the time) to get to my final destination, but I was then told, alternative flight costs werent covered either. I only received

Jessica Tran

Jun 23, 2019 Report

So far the worst experience Ive ever had. Purchasing the insurance was quick and easy however if youre looking to make a claim, expect disappointment and long turn around time. I tried calling their office and was literally on hold for over 1.5 hours and no one picked up. Made a claim online and not til 11 days later did someone email me back requesting additional paperwork which was fine, but after providing additional details still no answer after another 12 days. I even sent a follow up email and have no response. Its been over 2 months since Ive lost my luggage and I still havent

Helena McClean

Jun 24, 2018 Report

Koh Samui, Thailand is a beautiful place to visit. Reassuring to have Travel Insurance Direct on board. Fortunately did not need anything on this trip, but would not hesitate to use TID for future trips.